Credit Assistant (49789)

City Electric Supply•Greensboro, NC

1d•Onsite

About The Position

The Credit Assistant supports the Credit Manager with the day-to-day duties of the credit department. The position provides credit-reporting support to Credit Managers, assists with accounts receivable and customer account tasks, and helps investigate and resolve customer questions and payment discrepancies. The role communicates with branches and customers and requires attention to detail, organization, customer service, and the ability to work independently and as part of a team in a fast-paced environment. This position has no supervisory responsibilities and operates in a professional office environment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The employee may need to work overtime if necessary.

Requirements

Knowledge of office administration and procedures.
Proficiency in Microsoft Outlook, Word, and Excel.
Attention to detail and accuracy.
Time-management skills.
Strong organizational skills.
Excellent written communication skills.
Ability to work independently and as a team member.
Problem-solving and analysis skills.
Excellent customer service skills.
Flexibility and willingness to adapt to change.
Ability to maintain confidential information.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work full time or overtime, if necessary.

Nice To Haves

College degree.
One to two years of previous experience.

Responsibilities

Manage an assigned portion of the ticketing system.
Provide national support by running credit reports for Credit Managers’ credit decisioning.
Retrieve mail from the post office box and make daily deposits as needed when accounts receivable staff are out.
Assist with special projects, including sending past-due notices, resending invoices, and making small collection calls.
Help with credit reference requests.
Perform account reconciliations as needed.
Investigate and resolve customer queries.
Research and resolve payment discrepancies.
Maintain accounts receivable customer files and records.
Communicate with branches and customers by email, phone, and fax.
Route selected credit phone calls to the appropriate Credit Team.
Develop and maintain positive relationships with coworkers, supervisors, and customers.