Customer Service/Credit Assistant

AWG Enterprises • Springfield, MO

2d

About The Position

The Customer Service/Credit Assistant reviews and processes member credit requests, ensuring they comply with current Division Manager and Accounting Supervisor guidelines. The role includes timely entry or digital approval of requests in ERP systems and coordination of member returns with Logistics, Procurement, and Warehouse teams to support accurate product movement and inventory adjustments.

This position also handles member store inquiries about complex credits, invoices, statement balances, and missing documentation. It builds professional, service-oriented relationships with AWG retailer personnel and serves as a liaison between member retailers and internal departments to resolve operational issues, including product delivery, handbill administration, and special-needs requests.

Requirements

• High school diploma or equivalent.
• Working knowledge of credit-processing software, such as PowerBI or SCM, and modern office systems.
• Solid understanding of basic accounting functions, accounts receivable, and credit policies in a wholesale or retail grocery environment.
• Intermediate to advanced proficiency in Microsoft Office Suite, including Excel and Word, and Google Docs for data analysis and reporting.
• Exceptional professional telephone communication and written business correspondence skills, with the ability to maintain composure and clarity under pressure.
• Ability to perform accurate, high-speed data entry, including ten-key by touch.
• Ability to perform mathematical calculations and interpret complex financial data to solve practical problems.
• Ability to interpret written, oral, and diagrammatic instructions and exercise sound professional judgment when resolving complex retailer issues.
• Ability to provide backup and learn adjacent operational roles quickly.

Nice To Haves

• Prior experience in computer data entry, accounts receivable, or customer service within a wholesale or distribution environment.
• Background in basic accounting or finance.

Responsibilities

• Review, validate, and approve digital and manual member credit requests in accordance with current Division Manager and Accounting Supervisor guidelines.
• Enter or digitally approve credit requests promptly in ERP systems such as StoreFront, PCOMM, or equivalent.
• Monitor and coordinate member return requests with Logistics, Procurement, and Warehouse teams.
• Respond to member store inquiries about complex credits, invoice interpretation, statement balances, and missing documentation.
• Develop and maintain professional, service-oriented relationships with AWG retailer personnel.
• Serve as a liaison between member retailers and internal departments to resolve operational issues promptly and accurately, including product delivery, handbill administration, and special-needs requests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED