Customer Service/Credit Assistant

Associated Wholesale Grocers • Springfield, MO

3d

About The Position

The Customer Service/Credit Assistant reviews and processes member credit requests, coordinates product returns, and supports retailers with billing and statement questions. The role works with internal teams and AWG retailer personnel to address operational issues and provide professional customer service.

The position requires familiarity with credit processing systems, basic accounting and accounts receivable, office software, accurate data entry, and clear professional communication. It also requires sound judgment, problem-solving, and the ability to learn adjacent operational roles.

Requirements

• High school diploma or equivalent.
• Working knowledge of credit processing software, such as PowerBI or SCM, and modern office systems.
• Solid understanding of basic accounting functions, accounts receivable, and credit policies in a wholesale or retail grocery environment.
• Intermediate to advanced proficiency in Microsoft Office Suite, including Excel and Word, and Google Docs for data analysis and reporting.
• Exceptional professional telephone communication and written business correspondence skills, including the ability to remain composed and clear under pressure.
• Accurate, high-speed data entry skills, including ten-key by touch.
• Ability to perform mathematical calculations and interpret complex financial data to solve practical problems.
• Ability to interpret written, oral, and diagrammatic instructions and exercise sound professional judgment to resolve complex retailer issues promptly.
• Ability to provide backup and learn adjacent operational roles quickly.

Nice To Haves

• Prior experience in computer data entry, accounts receivable, or customer service in a wholesale or distribution environment.
• Background in basic accounting or finance.

Responsibilities

• Review, validate, and approve member credit requests submitted digitally or manually according to Division Manager and Accounting Supervisor guidelines.
• Enter or digitally approve credit requests promptly in ERP systems such as StoreFront, PCOMM, or equivalent.
• Monitor and coordinate member return requests with Logistics, Procurement, and Warehouse teams, ensuring product movement and inventory adjustments are handled accurately.
• Respond to member store inquiries about credits, invoice interpretation, statement balances, and missing documentation.
• Develop and maintain professional, service-oriented relationships with AWG retailer personnel.
• Act as a liaison between member retailers and internal departments to resolve operational issues, including product delivery, handbill administration, and special needs requests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED