CREDIT ASSISTANT

City Electric Supply•Greensboro, NC

3d•$16 - $18•Onsite

About The Position

The Credit Assistant supports the Credit Manager with the day-to-day duties of the credit department. The role handles assigned credit ticketing, credit-report support, customer account records and inquiries, payment discrepancy research, and communication with branches and customers. It also assists with deposits and special projects when needed. The position is based in a professional office environment and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime may be necessary.

Requirements

Knowledge of office administration and procedures.
Proficiency in Microsoft Outlook, Word, and Excel.
Attention to detail and accuracy.
Time-management skills and strong organizational skills.
Excellent written communication skills.
Ability to work independently and as a team member.
Problem-solving and analysis skills.
Excellent customer service skills.
Flexibility and willingness to adapt to change.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work full time or overtime if necessary.

Nice To Haves

A college degree is preferred but not required.
One to two years of previous experience is preferred but not required.

Responsibilities

Manage a delegated portion of the ticketing system.
Run credit reports to support credit decisioning by Credit Managers.
Retrieve mail from the PO box and make daily deposits as needed when accounts receivable staff are out.
Assist with special projects, including sending past-due notices, resending invoices, and making small collection calls.
Help with credit reference requests.
Perform account reconciliations as needed.
Investigate and resolve customer queries.
Research and resolve payment discrepancies.
Maintain accounts receivable customer files and records.
Communicate with branches and customers by email, phone, and fax.
Route selected credit-related phone calls to the correct Credit Team.
Maintain positive relationships with coworkers, supervisors, and customers.
Protect confidential information and provide excellent customer service.