Credit Assistant

Farmers Home Furniture•Valdosta, GA

16h

About The Position

The Credit Assistant supports the credit manager in coordinating accounts receivable and collections. The role assists with credit investigations and recommendations on customer credit applications, establishes account credit limits, and follows procedures intended to limit losses while growing accounts receivable. It also helps manage accounts receivable and collection operations, contacts customers with delinquent accounts, documents collection activity, and helps ensure appropriate collection procedures are followed. The position leads assigned staff and may assist with sales-floor duties, customer service requests, merchandise repairs, and other store operations.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Possess and maintain a valid State Driver’s License.

Responsibilities

Lead assigned staff by directing work, addressing employee concerns and problems, disciplining, and providing guidance for efficient office and credit operations.
Help manage and oversee accounts receivable and collection activities.
Review customer credit applications; investigate and verify applicants’ financial status and reputation; prepare supporting documents; recommend approval or rejection to the credit manager; and establish credit limits.
Contact customers about overdue payments by telephone or text, review relevant contract terms, and attempt to obtain payment.
Send form letters, text messages, and late-charge notices to encourage payment of delinquent accounts.
Travel to customers’ homes to collect late payments and assist with merchandise repossessions as necessary.
Ensure customer payments are received and posted to the appropriate accounts.
Document all correspondence and attempted correspondence concerning customer accounts.
Review collection reports and outstanding balances to assess collection status and the effectiveness of collection policies and procedures.
Review delinquent accounts, prioritize collection work by the degree and amount of delinquency, and determine which accounts to delegate to assigned staff.
Prepare paperwork before legal action and, with prior credit-manager approval, submit delinquent accounts to an attorney or outside collection agency.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment needed for essential duties.
Log customer service requests into PQA and schedule merchandise repairs.
Assist customers on the sales floor as assigned, including participating in sales-floor rotation, greeting customers, demonstrating products, completing sales write-ups, and updating CRM.
Maintain the sales quota established in weekly, monthly, and annual store goals as assigned by the Store Manager.
Comply with Store Operations Customer Service Counter and Telephone Standards.
Uphold and promote the H.O.M.E. values: Helping others, developing ordinary people to do extraordinary things, being a motivated owner who cares, and ensuring excellence is a habit.
Perform Store Manager duties as required.
Assist in other store departments and perform other related duties as required.