Credit and Collections Specialist

Gustave A Larson Company•Village of Pewaukee, WI

8h•$20 - $23

About The Position

Gustave A. Larson, a wholesale distributor of HVAC and refrigeration equipment, parts, and supplies, is seeking a Credit and Collections Specialist. The role manages customer accounts, evaluates credit risk, supports collections, and works with internal teams to promote strong accounts receivable performance. The specialist reviews customer financial information and credit history, processes credit applications and new account setup, responds to customer credit inquiries, and communicates with Sales Consultants, Store Managers, and customers. The role also identifies delinquent balances, initiates collection efforts, prepares documentation for collection agencies, assists with lien filings, and processes job sheets and lien waivers. Additional duties include tracking and reporting metrics in spreadsheets, collaborating with Credit and Accounts Receivable teams to improve workflows, and resolving short payments and disputes with internal teams. The company seeks a customer-focused, communicative, detail-oriented, organized, and self-motivated team player who can solve problems and manage changing priorities. A high school diploma or GED and proficiency with Microsoft Office are required; credit, collections, or related experience is preferred.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Strong commitment to customer service.
Excellent communication and problem-solving skills.
Detail-oriented and highly organized.
Self-motivated and able to manage changing priorities.
Able to work effectively across departments as a team player.

Nice To Haves

Credit, collections, or related experience.

Responsibilities

Evaluate customer creditworthiness by reviewing financial data, credit history, and reports.
Process credit applications, including new account setup.
Work directly with customers to resolve credit issues and inquiries.
Manage communications with Sales Consultants, Store Managers, and customers.
Review accounts for delinquent balances and initiate collection efforts.
Prepare documentation for collection agencies and assist with lien filings.
Process job sheets and lien waivers.
Track and report key metrics, including NSF checks and bad debt, using spreadsheets.
Collaborate with Credit and Accounts Receivable teams to improve workflow and results.
Partner with internal teams to resolve short payments and disputes.