Credit And Collections Specialist

Aston Carter•Jacksonville, FL

10d•$23 - $25•Onsite

About The Position

As a Credit and Collections Specialist, you will manage assigned accounts, proactively identifying issues and driving resolution plans. You will provide regular account updates, including invoice submissions, portal management, and customer follow-up. This role requires maintaining a professional and dependable approach in all customer interactions, building a strong understanding of customer accounts payable processes, and collaborating internally to support payment success.

Requirements

Experience in accounts receivable and collections.
Proficiency in aging reports and Excel, including VLOOKUP functions.
Strong problem-solving skills and ability to drive resolution plans.
Excellent communication skills for customer interactions.

Nice To Haves

Experience with macros.
Background in B2B collections and business-to-business collections.
Understanding of Day Sales Outstanding (DSO) metrics.

Responsibilities

Manage assigned accounts and proactively identify issues, driving resolution plans.
Provide regular account updates, including invoice submissions, portal management, and customer follow-up.
Maintain a professional, dependable approach in all customer interactions.
Build a strong understanding of customer AP processes and collaborate internally to support payment success.
Review account activity, payment trends, and disputes prior to customer outreach.
Investigate and resolve billing disputes, validating claims against contract terms and pursuing collections when appropriate.
Apply knowledge of Order-to-Cash and financial operations to support effective problem-solving.
Monitor overdue accounts and escalate concerns as needed.
Process credit applications and support customer credit reviews.
Adhere to company policies while identifying opportunities for process improvement.
Research overpayments and coordinate refund requests.