Credit and Collections Specialist

Parts Town•Fort Wayne, IN

3d•Hybrid

About The Position

The Credit Collections Specialist will work as a close partner to our Collections and Customer Service teams. They will review credit worthiness of current and potential customers. They will also review orders to determine any potential risk associated to the fulfillment of the potential order. The ability to evaluate the information available to make an informed decision in a timely manner, collaborate, and adapt, is key to success in this role!

Requirements

Self-motivated and customer centric.
Exceptional conflict resolution skills.
Enjoy talking on the phone to customers and are passionate about going the extra mile for them.
2+ years of high-volume collections and/or credit experience.
Amazing Microsoft Office skills!
Pay close attention to detail.
Fantastic communication skills & proficient in English (verbal and written).
Quality, high-speed internet connection at home.
Experience with SAP or other ERP software (but if not, no problem!)

Responsibilities

Engage with our valued customers through phone calls and emails to evaluate orders and account status.
Work closely with team members to create ways to bring in cash and future revenues.
Process credit applications as assigned through daily queue.
Process daily order review queue to determine if the potential order can be fulfilled.
Manage rejected/returned emailed statements and invoices listing to direct them to the proper location and update customer contact information
Solve problems quickly and create resolutions that collect cash from revenue on a regular basis.