Credit and Collections Specialist

Sonny's Enterprises•Tamarac, FL

4d•Onsite

About The Position

We are looking for an energetic Credit and Collections person who is eager to develop and apply their skills in ways that make a positive impact on our business. Join our team for dependable work and a reliable future and you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. Provides administrative and collection support for Director of Credit and assigned account portfolio. Partner with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, build lasting customer relationships, and thrive in a fast-paced team environment.

Requirements

Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Ability to read diagrams and blueprints.
Basic Mathematical & Analytical Skills - performing operations in adding, subtracting, multiplying, and diving.
Will require proper coordination, and motor skills to work with power/hand tools as needed.
Clean Driving Record & Valid Driver's License.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking - Using logic and reasoning to potential issues.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Speaking - Talking to others to convey information effectively.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Mechanical – knowledge of Machines & Tools. Will require proper coordination, and motor skills to work with power/hand tools as needed.
Communication Skills - The ability to effectively communicate, build a rapport and relate well to all kinds of people.
Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others.
Teamwork - The ability to work effectively and productively with others. Behaves in a manner consistent with team values and mission & responds positively to feedback from team members and supervisor. Treats all people with respect, courtesy and consideration, respects differences in the attitudes and perspectives of others.
Time Management - Managing one's own time and the time of others.
Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.
Dependability-the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
3+ years’ experience in credit and collections, basic accounting and finance knowledge
High School diploma or GED required
Track record of over-achieving quota
Excellent verbal and written communication skills across all organizational levels
Strong attention to detail, demonstrated integrity and professionalism
Ability to multi-task, prioritize, and manage time effectively
Must be able to commute to nearest physical office location

Nice To Haves

Previous experience in Car Wash Business, Manufacturing and Distribution is a plus
Microsoft Office and SAP experience a plus

Responsibilities

Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships
Negotiate and secure arrangements for payment with delinquent accounts within limits of authority
Extend credit to customers within designated limit of authority and approve credit inquiries
Keep up to date customer collection notes in system of record (SAP and Excel)
Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries
Escalate issues at appropriate times, know when to “raise the flag”
Process payments including check, ACH and credit card transactions. Assists customers with online payments
Utilize excellent judgment in making decisions
Quickly respond to customer requests
Other Duties as assigned