Credit and Collections Generalist

The Wasserstrom Company • Columbus, OH

5h

About The Position

The Credit and Collections Generalist manages and monitors customer accounts to support timely payments and accurate record-keeping. The role provides daily customer and cross-functional department support by phone and email, follows up on past-due balances, resolves billing issues or payment discrepancies, and escalates matters to management when necessary.

Under direct or general supervision, the position applies time management, organization, communication, problem-solving, and attention-to-detail skills to day-to-day credit tasks. It requires technical proficiency, discretion when handling sensitive account information, effective communication with associates and customers, flexibility in prioritizing assigned work, and collaboration with the team and other departments.

Requirements

• High school diploma or GED.
• 1–2 years of related experience and/or training.
• Proficient computer skills, including MS Office Suite: Outlook, Word, Excel, and PowerPoint.
• Ability to learn and use a variety of software programs, such as SyteLine.
• Clear verbal and written communication; communicates and collaborates effectively with others.
• Professional interpersonal skills, including resolving questions and concerns and maintaining confidentiality.
• Attention to detail, accuracy, thoroughness, and ability to meet quality standards.
• Organization, timely completion of work, prioritization, and ability to meet deadlines.
• Problem-solving skills, including gathering and analyzing information and generating suggestions for improving work.
• Ability to work independently and as part of a team and contribute to a positive team spirit.
• Ability to observe and follow safety procedures.

Responsibilities

• Monitor customer accounts and payment statuses; follow up on billing issues or payment discrepancies and escalate to management as needed.
• Process payments and verify posting details.
• Answer customer and departmental phone calls and emails as daily support.
• Pull D&B (Dun & Bradstreet) reports to analyze creditworthiness for small credit lines.
• Enter customer information and expense details.
• Reconcile monthly statements and related transactions.
• Scan and file documents to maintain historical records.
• Perform other tasks to support credit and collections as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED