Credit and Collections Analyst

Graham Packaging Company•West Hempfield Township, PA

16h

About The Position

The Credit & Collections Analyst implements and coordinates credit and collections policies and procedures, with primary responsibility for daily accounts receivable collection efforts. The role manages a multi-million-dollar receivables portfolio and safeguards the company’s interests while maintaining customer goodwill. The analyst supports internal customers with metrics, reports, credit evaluations, and collection trends; monitors U.S. and Canadian accounts receivable aging; and expedites collections for assigned accounts. The position works collaboratively across teams and with customers to resolve payment issues, investigate discrepancies, address credit concerns, and improve collection processes. The position requires commercial experience, strong communication and organizational skills, and the ability to investigate high-volume discrepancies, work independently, and meet deadlines while providing exemplary customer service. A bachelor’s degree in Business Administration, Accounting, or Finance is preferred. Five or more years of credit and collections experience, including customer credit evaluation, is required.

Requirements

Five or more years of credit and collections experience, including evaluation of customer credit.
Commercial experience.
Experience resolving high-volume discrepancies requiring in-depth investigations and implementing process improvements.
Experience dealing with large customers on a commercial level.
Good computer and typing skills.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and complete assignments within provided instructions, prescribed routines, and standard practices.
Energetic, eager to learn, process-improvement driven, well organized, and self-motivated.

Nice To Haves

Bachelor’s degree in Business Administration, Accounting, or Finance preferred.
Working knowledge of SAP business system software strongly preferred.
Proficiency in Microsoft Office applications, including Word and Excel, is a plus.
Exposure to international collections is a plus.

Responsibilities

Help design, implement, and continuously improve the collections process to minimize collection risk while maintaining customer relationships.
Provide internal customers, including Sales Service Representatives and Account Managers, with meaningful metrics, standard reports, credit evaluations, and collection trends.
Monitor U.S. and Canadian accounts receivable aging reports for assigned customers.
Expedite collection of receivables for assigned accounts.
Resolve roadblocks through cooperative problem-solving and relationship-building.
Ensure payment remittances are received and processed accurately and in a timely manner.
Work with the AR Cash Applications Analyst to research and resolve payments or credits unapplied to invoices.
Use spreadsheets to analyze discrepancies between customer and company receivable details.
Communicate customer delinquencies and credit issues to Sales Service Representatives and Account Managers, and participate in developing and implementing solutions.
Access and understand D&B and CRM credit reports and provide credit-related input to management for customer decisions.
Communicate with customers and document information obtained from those communications.
Cross-train and serve as backup for the essential functions of other teammates.