Credit/Collections Analyst

Cynosure, LLC•Westford, MA

9d•$70,000 - $75,000

About The Position

The Credit/Collections Analyst reviews orders on credit hold, evaluates collectability within an assigned portfolio, and works with Sales, Order Management, customers, and other internal departments to resolve account issues, release orders, and collect outstanding balances. The role makes recommendations on credit approvals for new accounts and credit limits and payment terms, analyzes customers’ financial status and communicates credit concerns to management. The position is responsible for reconciling and recovering delinquent accounts receivable, documenting collection activity, monitoring credit holds, negotiating payment plans, recommending write-offs, and determining when accounts should be placed with an external collection agency. It also supports accurate billing, audits, weekly AR reviews, and accounting and documentation practices that comply with company policies, quality standards, and applicable revenue recognition guidelines.

Requirements

Associate’s degree required.
Two to five years of relevant experience.
Collections experience.
Strong discretionary judgment.
Ability to communicate effectively with internal and external stakeholders.
Strong customer service skills.
Strong organization and communication skills.
Detail orientation and strong analytical and problem-solving skills.
Hands-on working knowledge of Excel and Word.
Ability to multitask and work as a team player to improve processes with minimal supervision.
Microsoft Office experience, including Word, Excel, and Outlook, and general computing skills.
Strong interpersonal skills.

Nice To Haves

Bachelor’s degree preferred.
SAP experience.

Responsibilities

Reconcile and recover delinquent accounts receivable.
Work with the Tax Department to resolve open deductions and ensure accurate billing.
Analyze accounts and recommend or establish customer credit limits and payment terms.
Document collection activity.
Communicate credit hold status and the reasons behind decisions to all levels of Sales Management.
Provide monthly or quarterly reviews of significant delinquent accounts to management.
Monitor credit holds and release pending orders as needed.
Negotiate payment plans and document plans with a promissory note when possible.
Propose write-offs of doubtful accounts receivable.
Provide support during internal and external audits.
Use Experian credit reports to determine collectability of Capital Orders in accordance with ASC 606 revenue recognition guidelines.
Review accounting and documentation for conformance with processes supporting established quality standards.
Monitor compliance with, and documentation of compliance with, company policies and procedures, including the Global Approval Authority Matrix and other mandatory policies.
Embody and live the company’s values.