Credentials Representative Intern IMS, 2027 Season
About The Position
The Credentials Intern supports the planning and distribution of credentials during the Month of May at the Indianapolis Motor Speedway, including the Indianapolis 500 presented by Gainbridge, Brickyard Weekend, and other related events. Reporting to the Credentials & Logistics Coordinator, this role assists with credential processing, customer service, and on-site event support. In this role, you’ll be an important part of delivering top-tier experiences to fans, partners, and teams across the motorsports world. You’ll take ownership of key responsibilities, collaborate across departments, and bring energy and innovation to a fast-paced environment.
Requirements
- Exceptional customer service skills
- High integrity and confidentiality
- Team-first outlook with the ability to build strong working relationships with peers (#oneteamBIGdream)
- Proactive, innovative thinker who takes initiative
- Strong verbal and written communication skills
- Ability to adjust well to change in a fast-paced work environment
- High level of professionalism
- Organizational skills and ability to multitask
- Cultural competence and the ability to thrive in a diverse environment
- Alignment with Penske Entertainment’s core values and standards
- Currently pursuing an undergraduate or graduate degree in Tourism & Convention Management, Event Management, Sports Management, Marketing, Public Relations preferred.
Nice To Haves
- Office experience preferred, but not required
Responsibilities
- Develop and maintain outstanding working relationships
- Deliver a positive first impression for IMS guests whether in person, over the phone, and/or via email
- Assist with the public sale of credentials for the Month of May and Brickyard Weekend
- Perform necessary organizational functions like laminating, alphabetizing, and other duties as assigned
- Organize and distribute credentials and parking passes to internal and external stakeholders
- Undertake seasonal projects including, but not limited to, media releases, vendor credential packets, internal credential requests and golf cart permits
- Respond and communicate to credential requests and inquiries daily; provide guidance, analysis, and solutions, as needed
- Educate customers about the different benefits and levels of access provided by various credentials
- Assist with the design and creation of credential access boards
- Assist with fulfilling credentials and parking passes for IMS vending/display clients
- Become proficient in the IMS point of sale software (SCORE)
- Other duties as assigned by the supervisor
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What This Job Offers
Career Level
Intern
