Credentials Representative Intern IMS, 2027 Season

Indianapolis Motor Speedway•Indianapolis, IN

6d•Hybrid

About The Position

At Penske Entertainment, we don’t just host world-class events—we create unforgettable moments. Our team fuels four iconic motorsports brands: Indianapolis Motor Speedway (IMS) – home of the world’s largest spectator sporting facility and annually hosts the world’s most prestigious auto race: the Indianapolis 500 presented by Gainbridge. INDYCAR - The Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone. IMS Productions - A multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences. Motorsports Events Management (MEM) – Promotes major events featuring premier motorsports series throughout the United States. Whether on the track, behind the scenes, or on the screen, our people are at the heart of everything we do. If you’re ready for a career where excitement, purpose, and impact collide—we want to meet you.

Requirements

Exceptional customer service skills
High integrity and confidentiality
Team-first outlook with the ability to build strong working relationships with peers
Proactive, innovative thinker who takes initiative
Strong verbal and written communication skills
Ability to adjust well to change in a fast-paced work environment
High level of professionalism
Organizational skills and ability to multitask
Cultural competence and the ability to thrive in a diverse environment
Alignment with Penske Entertainment’s core values and standards

Nice To Haves

Office experience preferred, but not required

Responsibilities

Develop and maintain outstanding working relationships
Deliver a positive first impression for IMS guests whether in person, over the phone, and/or via email
Assist with the public sale of credentials for the Month of May and Brickyard Weekend
Perform necessary organizational functions like laminating, alphabetizing, and other duties as assigned
Organize and distribute credentials and parking passes to internal and external stakeholders
Undertake seasonal projects including, but not limited to, media releases, vendor credential packets, internal credential requests and golf cart permits
Respond and communicate to credential requests and inquiries daily; provide guidance, analysis, and solutions, as needed
Educate customers about the different benefits and levels of access provided by various credentials
Assist with the design and creation of credential access boards
Assist with fulfilling credentials and parking passes for IMS vending/display clients
Become proficient in the IMS point of sale software (SCORE)
Other duties as assigned by the supervisor