Creator Retention & Relationship Manager

INFOMEDIJI .•Los Angeles, CA

5d•Remote

About The Position

Join Our Vision: We are building the next generation of Spatial Media - a new way people experience videos through interaction, multi-user presence, haptics, AI, and immersive storytelling. DeoVR is the leading immersive streaming technology serving multiple enterprise customers and millions of users globally. We are now expanding the boundaries of what video can be - moving from passive watching to active, interactive, multi-user journeys. If this excites you more than it scares you, you are in the right place. The Role We’re looking for a Creator Retention & Relationship Manager to own the post-acquisition lifecycle of VR content creators across US and EU markets. This role is focused on ensuring creators successfully onboard, stay active, grow their audience, and evolve into long-term partners and advocates of the DeoVR ecosystem. This is not just about managing relationships - it is about building a scalable creator success system that drives retention, engagement, and creator-led growth across the platform.

Requirements

Relevant experience in creator economy, content platforms, social media, or digital media ecosystems
Experience in creator partnerships, community management, customer success, or lifecycle and retention-focused roles
Strong analytical mindset with ability to work with retention, engagement, and growth metrics
Ability to structure processes and operate effectively in fast-moving, high-ambiguity environments
Strong communication skills with the ability to build trust and long-term relationships with creators globally
Fluency in English (B2 and above)

Nice To Haves

Experience with VR, immersive media, or 3D/video platforms
Experience building creator programs, ambassador systems, or community ecosystems
Experience working across multiple markets (US, EU, Asia)

Responsibilities

Guide creators from onboarding to first upload, first payout, and full activation on the platform
Build and optimize onboarding flows, educational materials, FAQs, and live support touchpoints
Own creator retention metrics (D30 / D90 / D180) and proactively manage lifecycle health
Identify at-risk or inactive creators and run structured reactivation and win-back campaigns
Act as the primary contact for creators, especially premium and high-potential partners
Run regular 1:1s, check-ins, and structured growth reviews with creators
Design and execute co-marketing campaigns with creators across US and EU markets
Build and scale a Creator Ambassador Program and support creator-led growth initiatives
Develop and maintain an active creator community space to drive engagement and advocacy
Collect and synthesize creator feedback and bring insights to Product, Content, and Leadership teams
Collaborate cross-functionally with Acquisition, Product, Marketing, Finance, and Content Review teams to improve end-to-end creator experience