Creative Technologist

Kyndryl • Frisco, TX

5d • $88,680 - $209,880

About The Position

At Kyndryl, we design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists who are bound together by a desire to help customers make sense of complexity and co-create intelligent and adaptive experience ecosystems. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We work with the world’s best IT experts to ensure we can imagine, build, deliver, optimize, and sustain great experiences. A Creative Technologist is a cross-disciplinary person that bridges the gap between a design vision and engineering execution, using experimentation to solve problems in new and novel ways. They combine technical expertise with human-centered design to prototype and implement innovative solutions, blending expertise in code, hardware, and emerging technologies to bring ideas to life.

Requirements

• Deep understanding of human-centered design methods and mindset.
• Excel at uniting design and engineering.
• Ability to apply new applications for emerging tech.
• Ability to create context-appropriate, low- to high-fidelity digital and physical prototypes.
• Ability to design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control.
• Ability to assess design’s technical feasibility, system integration, and implementation pathways.
• Ability to translate prototypes and technical insights into compelling narratives.
• Leverage AI tools and data strategies with awareness of equity, bias, and transparency. This includes responsible agentic AI patterns (tool permissioning, human-in-the-loop controls, auditability).
• Ability to define and prototype lightweight “agent tools” that expose capabilities via APIs (REST/GraphQL), including clear input/output schemas, error handling, and versioning so AI engineers can reliably wire tools into agent runtimes.
• Ability to build modern web interfaces (e.g., React/TypeScript) that integrate with agentic systems—supporting streaming responses, conversation + workflow state, and human-in-the-loop actions (approve/deny/escalate) with traceable outcomes.
• Ability to define basic evaluation criteria for agent behavior (accuracy, reliability, safety, latency, and user trust), and iterate using test prompts, structured cases, and lightweight metrics.

Nice To Haves

• 1-3+ years of relevant experience (dependent on level)
• Vertical domain experience (e.g., finance, retail, healthcare, industrial)
• Experience in both enterprise and agency worlds
• Knowledge and experience in IT infrastructure, architecture, and platform capabilities
• Background in behavioral science, change management, or design research
• Applied or academic experience with data science, AI/ML, or HCI
• Ability to partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria without blocking engineering velocity.
• Specialization in AI/ML/GenAI
• Specialization in Phygital / Immersive Design
• Specialization in IoT / Connected Product Design
• Specialization in Mobile and Web Front-End Engineering

Responsibilities

• Collaborate with designers, engineers, and stakeholders to shape technical concepts aligned to human-centered design.
• Rapidly prototype interactive, testable experiences to drive alignment, learning, and value, including agentic AI-driven interactions.
• Apply emerging technologies to business challenges, including AI/ML/GenAI (including agentic AI), IoT, and immersive interfaces.
• Lead feasibility analysis and ethical review of technology choices, including agentic AI safety and governance considerations.

Benefits

• Medical and dental coverage
• Disability
• Retirement benefits
• Paid leave
• Paid time off
• Discretionary annual bonus program
• Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level