Creative Experience Assistant Rft
About The Position
St. Louis Public Library seeks a Creative Experience Assistant to support its digital makerspaces at Central, Julia Davis, and Barr branches. The role connects community members with library resources and provides patient, customer-centered assistance to people with varying levels of technology proficiency. Creative Experience spaces are free and open to all ages, with resources for 3D printing and modeling, animation, audio production, game development, graphic and web design, image editing, large format printing, laser cutting, recording rooms, video production, and virtual reality. The assistant may need to work at a different branch on short notice to meet coverage needs. The position is 40 hours per week, with evening and weekend availability required.
Requirements
- At least six months of experience and/or training, or an Associate’s Degree or equivalent from a two-year college or technical school.
- Strong communication, writing, and speaking skills.
- Strong organizational skills.
- Excellent customer-service focus and ability to assist customers with different levels of technology proficiency.
- Organized and detail-oriented, with the ability to quickly learn new software and hardware for creative applications.
- Ability to adapt to a new location on short notice based on coverage needs.
- Computer skills and knowledge of Windows 11, Mac OS, Microsoft Office (Word, Excel, and PowerPoint), digital library programs (OverDrive, Hoopla, and Freegal), GSuite (Google Docs, Sheets, Gmail), Chromebooks, social media, cloud storage, and digital creative software and hardware, including Adobe Creative Suite, audio and video production, virtual reality, game development, 3D modeling, and 3D printers.
Responsibilities
- Assist customers in using Creative Experience computers, 3D printers, large format printers, laser cutters, virtual reality, recording rooms, and related equipment.
- Assist with facilitating or leading training sessions and programs for staff and customers on Creative Experience resources.
- Troubleshoot Library equipment.
- Communicate with managers about needed maintenance or Help Desk tickets for technology issues.
- Provide one-on-one customer assistance through Tech Connect appointments.
Benefits
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- 457(b) Deferred Compensation Plan
- Professional development
- Competitive pay starting at $19.74 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
