Courtesy Clerk

Yoke's Fresh Market•Spokane, WA

9d•Onsite

About The Position

The Courtesy Clerk provides pleasant and efficient checkouts by actively engaging guests and delivering professional, welcoming service. The role supports store operations through bagging and carrying out grocery orders, assisting guests with inquiries and purchases, maintaining check stands and store areas, returning carts and products, and helping promote sales. Associates are expected to uphold Yoke’s values, contribute to the company’s success, follow safety practices, and perform assigned duties reliably. The position has no formal supervisory responsibilities, though associates are encouraged to demonstrate leadership and help mentor newer associates. The role requires the ability to communicate pleasantly with guests, vendors, and colleagues; understand simple written and oral instructions; and use basic measurements involving money, weight, and volume. Less than a high school education, up to one month of related experience or training, or an equivalent combination is listed. Yoke’s provides several training courses. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The job involves prolonged standing and walking, frequent use of hands and arms, and activities such as climbing, balancing, stooping, kneeling, crouching, and crawling. Associates continuously lift or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds. The work environment is usually moderately noisy, with occasional exposure to outside weather conditions. Associates are expected to follow safety standards and report accidents within 24 hours.

Requirements

Less than a high school education; or up to one month of related experience or training; or an equivalent combination of education and experience.
Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
Communicate effectively and pleasantly with guests, vendors, and fellow associates.
Use mathematical skills involving American money and weight and volume measurements.
Use common-sense understanding to carry out written or oral instructions and manage problems involving several concrete variables in standardized situations.
Valid driver’s license or state ID card.
Washington State Minor Work authorization if working in Washington State and under 18 years old.
Meet the physical demands of the job, including prolonged standing and lifting or moving items up to 50 pounds occasionally.
Follow applicable safety practices, including ergonomic safety, chemical hazard awareness, safe lifting, lockout/tag-out procedures, and emergency protocols.
Associates under 18 may not perform specified work with prohibited machinery or clean chemical or biological spills.

Nice To Haves

Optional Hepatitis A vaccination provided by Yoke’s Pharmacy.

Responsibilities

Arrive for assigned shifts on time and regularly, communicate clearly, and be prepared to provide excellent service.
Promote sales by discussing products, recommending items, and sharing current promotions and service information.
Acknowledge and assist guests by packing or delivering purchases, checking prices, and answering inquiries.
Perform routine store maintenance and cleaning as needed.
Bag grocery orders and carry them to customers’ vehicles using a shopping cart.
Restock bags and other check-stand supplies.
Retrieve shopping carts from the parking lot and cart corral.
Return unsold products to shelves or properly dispose of unsalable products.
Mentor new associates and associates new to the department or task, supporting a positive learning environment.
Understand and use “This One’s On Us” cards to improve guest experiences.
Participate in the store’s accident-reduction plan by monitoring hazards, using safe lifting practices, and understanding machinery safety features and restrictions, evacuation plans, and robbery policies.
Perform assigned duties in a manner that upholds company integrity and honesty and follows safety standards.