Court Services Supervisor 2 (Child Support) Probation

New Jersey Courts•Cherry Hill, NJ

14d•Hybrid

About The Position

If another position becomes available within five months of this recruitment’s closing date, the applicant pool from this posting may be used to fill additional vacancies. When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work.

Requirements

Graduation from an accredited college or university with a bachelor's degree and three years of professional experience, one year of which shall have included experience in calendar management; case management; enforcement of court orders; and/or supervision, monitoring and intervention of offenders.
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position.
Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations.
Newly hired employees must agree to a thorough background check that will include fingerprinting.
All persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey.

Nice To Haves

Familiarity with the Recommendations for the Future of Child Support Enforcement Services.
Ability to provide strategies on implementing recommendations to improve collections, enforcement, customer service and community outreach efforts.

Responsibilities

Assign, monitor, evaluate, review, lead and oversee the work activities and staff resources of an individual team.
Proactively supervise a team of Probation Officers, Investigators, and clerical staff in the child support enforcement unit.
Assign workloads and specific duties of team members.
Direct and coordinate work between units or teams.
Communicate Human Resources policies, rules, or regulations to team members.
Schedule team members work hours or vacation time.
Conduct formal work performance evaluations with staff.
Evaluate unit or team performance.
Mediate staff conflicts.
Review and correct work of staff and check written reports for accuracy and completeness.
Provide quality customer service to a broad range of diverse and multilingual court users.
Enforce court orders, using creative approaches to increase collections initiatives and work in partnership and collaboration with AOC Partners, CWA Partners, DFD Partners, Finance and Family Division Partners.
Perform other related work as required to enhance the work of child support enforcement and initiatives carried out by the Probation Division.