Child Support Services Agent 2

Georgia Department of Revenue • 427 2030 Avalon Parkway, IL

9d

About The Position

The Child Support Services Agent 2 works under direct supervision to establish and enforce child support obligations of responsible parents and coordinates child support activities with legal, judicial, and public organizations. The role is with the Georgia Department of Human Services’ Division of Child Support Services (DCSS), which works to enhance children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. DCSS also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

The position is located in McDonough, Georgia (Henry County), and reports to the Child Support Services Supervisor. The listed compensation is $42,901.10. The role may require the selected candidate to assist with the department’s emergency responsibilities in the event of an identified emergency.

Requirements

• High school diploma or GED and two years of direct job-related experience, or one year of experience as a Child Support Services Agent 1 (SST060) or in an equivalent position.
• The candidate selected may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
• Educational credentials must be recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education; DHS will verify degrees, diplomas, and licensure.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• High school diploma or GED and two years of direct job-related experience.
• One year of experience at the lower-level Child Support Services Agent 1 (SST060) or in an equivalent position.

Responsibilities

• Establish child support obligations and ensure that they are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure support obligations are met.
• Manage a caseload to ensure child support obligations are met.
• Perform other professional responsibilities as assigned by the supervisor.
• Coordinate child support activities with legal, judicial, and public organizations.

Benefits

• 401(k) plan and 457 plan
• 13 paid holidays
• Vacation and sick leave
• Medical, dental, and vision coverage
• Long- and short-term care
• Life insurance
• Employee discount programs
• Unique training opportunities
• Telework opportunities depending upon the position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED