Child Support Services Agent 2

Georgia Department of Revenue • Decatur, IL

2d

About The Position

The Georgia Department of Human Services’ Division of Child Support Services is hiring a Child Support Services Agent 2 in Decatur, Georgia (DeKalb County). Under general supervision, this position establishes and enforces child support obligations of responsible parents and coordinates child support activities with legal, judicial, and public organizations. The position reports to the Child Support Services Agent Supervisor.

The Division of Child Support Services enhances children’s well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. Its programs promote parental accountability and self-sufficiency and reduce public responsibility for children’s financial and medical support. The division also administers outreach initiatives, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children’s lives.

Requirements

• High school diploma or GED and two years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.
• Candidates may also qualify with a bachelor’s degree from an accredited college or university.
• The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
• DHS accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education and may verify degrees, diplomas, and licensure with educational institutions.
• In an identified emergency, the employee may be required to assist in meeting the department’s emergency responsibilities.

Nice To Haves

• Bachelor’s degree from an accredited college or university.
• High school diploma/GED and two years of direct job-related experience.
• One year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.

Responsibilities

• Establish child support obligations and ensure that they are met.
• Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure that support obligations are met.
• Manage a caseload to ensure that child support obligations are met.
• Perform other professional responsibilities as assigned by the supervisor.
• Coordinate child support activities with legal, judicial, and public organizations.

Benefits

• Employee retirement plans, including 401(k) and 457 plans.
• 13 paid holidays.
• Vacation and sick leave.
• Medical, dental, and vision coverage.
• Long- and short-term care insurance.
• Life insurance.
• Employee discount programs.
• Unique training opportunities.
• Telework opportunities depending upon the position.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED