Child Support Services Agent 2

Georgia Department of Revenue•Newnan, GA

About The Position

The Georgia Department of Human Services (DHS), Division of Child Support Services (DCSS), is seeking a Child Support Services Agent 2 to establish and enforce child support obligations and coordinate child support activities with legal, judicial, and public organizations. The role is under general supervision and reports to the Child Support Services Agent Supervisor. It is located in Newnan, Georgia (Coweta County). DCSS works to enhance children's well-being by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. The division also administers outreach programs, including Fatherhood, Prison Re-Entry, and Parental Accountability Court, to increase non-custodial parental involvement in children's lives. The position manages a caseload and communicates with clients and other constituents by telephone, email, correspondence, and direct contact. Other professional responsibilities may be assigned by the supervisor. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, DHS employees may be required to assist with the department's emergency responsibilities.

Requirements

High school diploma or GED and two years of direct job-related experience; or one year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.
Candidates may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
DHS accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education and may contact educational institutions to verify credentials.

Nice To Haves

Bachelor's degree from an accredited college or university.
High school diploma/GED and two years of direct job-related experience.
One year of experience at the lower-level Child Support Services Agent 1 (SST060) or an equivalent position.

Responsibilities

Establish child support obligations and ensure that those obligations are met.
Communicate with clients and other constituents by telephone, email, correspondence, and direct contact to ensure that support obligations are met.
Manage a caseload to ensure that child support obligations are met.
Coordinate child support activities with legal, judicial, and public organizations.
Perform other professional responsibilities as assigned by the supervisor.