Court Operations Associate - Itasca County
About The Position
The Ninth Judicial District is hiring a Court Operations Associate within Itasca County Court Administration. The position processes cases and assists court customers and justice partners to support equal access to justice and fair, timely resolution of cases. Work is performed independently and in teams, using judgment and available resources to complete varied administrative assignments in a fast-paced, high-volume electronic environment. The role requires strong customer service, attention to detail, and technological skills. The position performs court operations and advanced clerical work across multiple case types, which may include responsibility for a particular area of case processing. It supports court users and justice partners, maintains case information and court calendars, processes payments, and assists with courtroom proceedings. The role may also include recording and monitoring proceedings as an Electronic Recording Equipment Operator. The position’s regular hours are between 8:00 a.m. and 4:30 p.m., Monday through Friday, with hours subject to business needs. The role is AFSCME-represented and non-exempt under the Fair Labor Standards Act. The expected starting salary for external candidates is $21.45 per hour up to the midpoint of the salary range, depending on qualifications. Eligible employees receive State of Minnesota employee benefits.
Requirements
- High school diploma or equivalent.
- At least one year of relevant job experience, such as customer service, administrative, office, or clerical work.
- Experience providing customer service.
Nice To Haves
- Certificate or degree in a related field.
- Considerable knowledge of court procedures, policies, and records management.
- Experience working with the court's electronic case processing system.
- Understanding of court proceedings, including applicable statutes, rules, and ordinances.
- Ability to write job procedures and develop training materials for technical and procedural staff training.
- Ability to organize workflow and meet deadlines, and to plan and coordinate other employees' daily work.
- Flexibility in response to workload changes, assignments, procedures, computer systems, court trends, and priorities.
- Excellent listening, multitasking, and customer service skills.
- Ability to develop and maintain effective working relationships.
- Ability to express ideas clearly and concisely, orally and in writing.
- Organization, planning, and follow-through skills.
- Dependability and adaptability.
Responsibilities
- Perform court operations work, potentially with responsibility for a specific area of case processing.
- Perform advanced clerical functions involving multiple case types.
- Respond to questions from attorneys, parties, self-represented litigants, judges, and the public in person, by phone, mail, or electronically.
- Provide courtroom support in collaboration with judges, court reporters, and other justice partners.
- Review, enter, record, and update case information in an electronic case processing system and related applications and equipment.
- Schedule and maintain court calendars.
- Receive, process, and receipt payments due to the court.
- Attend court and assist by calling cases, taking notes, and handling courtroom documents.
- May record and monitor court proceedings as an Electronic Recording Equipment Operator (EREO).
Benefits
- Health and wellness benefits, including health insurance.
- Enhanced fertility benefits.
- Short- and long-term disability benefits.
- Pension.
- Paid parental leave.
- Tuition reimbursement.
- Potential eligibility for the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
