Court Operations Associate - Hubbard County

Minnesota Judicial Branch • Park Rapids, MN

23h • $21 - $35 • Onsite

About The Position

The Ninth Judicial District is hiring a Court Operations Associate within Hubbard County Court Administration. This fast-paced, detail-oriented position processes cases and assists court customers and justice partners in support of equal access and the fair, timely resolution of cases and controversies. The AFSCME-represented role involves individual and team assignments requiring independent judgment, excellent customer service, attention to detail, and technological skills in a high-volume electronic environment.

The position performs a range of court operations and advanced clerical functions across multiple case types. Work includes assisting attorneys, parties, self-represented litigants, judges, and the public; providing courtroom support; maintaining electronic case information and court calendars; processing payments; and assisting during court proceedings. The employee may also perform Electronic Recording Equipment Operator duties, including recording and monitoring proceedings.

The work schedule is between 8:00 a.m. and 4:30 p.m., Monday through Friday, with hours subject to business needs. The position is non-exempt under the Fair Labor Standards Act. The expected starting salary for external candidates is $21.45 per hour up to the midpoint of the salary range, depending on qualifications. Eligible employees receive Minnesota Judicial Branch benefits. This position is posted for bidding and internal application by current Minnesota Judicial Branch employees first; represented candidates must be considered first under the labor agreement.

Requirements

• High school diploma or equivalent.
• At least one year of relevant job experience, which may include customer service, administrative, office, or clerical work.
• Experience providing customer service.
• Ability to learn court rules, state statutes, case processing, and assigned-area policies and procedures.
• Knowledge of basic math.
• Ability to navigate difficult situations and resolve conflict respectfully and courteously.
• Ability to support court users who have limited experience with the judicial system.
• Ability to provide exceptional customer service under pressure in a high-volume, fast-paced environment.
• Skill operating a personal computer, including an electronic case management system and related applications and equipment.
• Ability to handle sensitive and confidential information appropriately and in compliance with applicable court rules, policies, and statutes.
• Effective oral and written communication skills.
• Organization, attention to detail, and analytical ability.

Nice To Haves

• Certificate or degree in a related field.
• Considerable knowledge of court procedures, policies, and records management.
• Experience working with the court's electronic case processing system.
• Understanding of court proceedings, including applicable statutes, rules, and ordinances.
• Ability to write job procedures and develop technical and procedural training materials for staff.
• Ability to organize workflow, meet deadlines, and plan and coordinate the daily work of other employees.
• Flexibility in response to changes in workload, assignments, procedures, computer systems, court trends, and priorities.
• Excellent listening, multitasking, and customer service skills.
• Ability to develop and maintain effective working relationships.
• Ability to express ideas clearly and concisely, orally and in writing.
• Organization, planning, and follow-through skills.
• Dependability and adaptability.

Responsibilities

• Perform the full range of court operations, potentially with responsibility for a specific area of case processing.
• Perform advanced clerical functions across multiple case types.
• Respond to questions from attorneys, parties, self-represented litigants, judges, and the public in person, by phone, by mail, or electronically.
• Provide courtroom support in collaboration with judges, court reporters, and other justice partners.
• Review, enter, record, and update case information using an electronic case processing system and related applications and equipment.
• Schedule and maintain court calendars.
• Receive, process, and receipt payments due to the court.
• Attend court and assist by calling cases, taking notes, and handling courtroom documents.
• May perform Electronic Recording Equipment Operator duties, including recording and monitoring court proceedings.
• Learn and apply the rules of court, state statutes, case processing requirements, and relevant policies and procedures.
• Handle sensitive and confidential information in compliance with applicable court rules, policies, and statutes.
• Provide courteous assistance and help resolve conflict, including supporting court users with limited judicial-system experience.

Benefits

• Affordable and competitive benefits for eligible employees, including health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, and tuition reimbursement.
• Potential eligibility for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED