Court Operations Associate, Ramsey County, Records Division

Minnesota Judicial Branch • St. Paul, MN

6d • $23 - $24 • Hybrid

About The Position

The Second Judicial District Court Records Division is hiring a customer-service-focused Court Operations Associate. Associates work individually and as part of a team to provide a professional, fair, impartial, and accessible court experience. The position delivers high-volume customer service in person at the service counter and over the phone concerning court records across the Second Judicial District. It calls for strong attention to detail, excellent customer service, and sound, timely independent judgment.

Work is performed according to instructions, court rules, state statutes, and court and office policies and procedures. It is evaluated for accuracy, completeness, timeliness, and adherence to applicable requirements. Occasional guidance is available for new or unusual situations from a Court Operations Supervisor, Court Operations Lead Worker, and/or Court Operations Specialist.

The position works mainly onsite, with remote work possible depending on business needs. A reliable internet connection is required when working remotely. The work is primarily in an office, courtroom, or at a public counter and may involve interactions with people who are angry, abusive, or threatening. The role requires maintaining composure and accuracy in a fast-paced environment.

Requirements

• Graduation from an approved high school or equivalent.
• At least six months of previous experience providing excellent customer service in challenging situations.
• Demonstrated ability to handle multiple tasks while meeting high customer-service demands and maintaining a high level of accuracy.
• Adaptability and flexibility.
• Ability to establish and maintain effective working relationships.
• Ability to learn computer programs and technology.
• Reliable internet connection when working remotely.
• Ability to work onsite at the Ramsey County Courthouse, 15 W Kellogg Blvd, St Paul, MN 55102.
• Effective customer-service and interpersonal skills, including maintaining a calm, professional demeanor, diffusing difficult interactions, and working respectfully with people from diverse backgrounds.
• Ability to communicate effectively verbally and in writing and to understand and follow verbal and written instructions.
• Ability and willingness to adapt to changing priorities, procedures, and assignments.
• Ability to handle records containing confidential, graphic, and sensitive information.
• Ability to build effective working relationships with coworkers, customers, judicial officers, justice partners, and others.
• Ability to learn, adapt to, and use new technology.
• Ability to take direction and maintain a professional, positive attitude in challenging circumstances.
• Ability to work under pressure in a high-volume, fast-paced environment while maintaining timeliness and accuracy.
• Independent judgment, organizational, and decision-making skills.
• Ability to work independently and as part of a team to achieve results and meet commitments.

Nice To Haves

• Ability to communicate and work respectfully with people from diverse backgrounds.
• At least one year of experience processing financial transactions, specifically handling cash and credit card transactions with the public.

Responsibilities

• Locate and retrieve court cases, filings, and documents as needed.
• Respond to inquiries from attorneys, case parties, media, the public, and court employees about court records, filed documents, and hearing exhibits.
• Prepare and complete requests for record copies accurately and promptly.
• Conduct document quality and security checks to ensure compliance with data protection regulations.
• Manage retention, classification, sealing, and purging of case records according to rules, statutes, and procedures.
• Handle cash transactions, reconcile cash drawers, and maintain accurate financial activity records.
• Answer public telephone inquiries about Ramsey District Court cases and provide accurate, timely information.
• Review reports and take necessary action to ensure compliance with court policies and procedures.
• Provide customer service to the public, attorneys, and case parties in person, by phone, mail, and electronically.
• Process incoming and outgoing mail.
• Manage digitization of Microfilm/Microfiche Rolls as needed.

Benefits

• Affordable, competitive benefits for eligible employees, including health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, and tuition reimbursement.
• Eligible employees may be eligible for the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED