Court Operations Associate, Hennepin County, Brookdale Criminal Division

Minnesota Judicial Branch•Brooklyn Center, MN

5d•$24 - $35•Onsite

About The Position

The Brookdale Criminal Division of Hennepin County District Court is seeking a customer service-focused, team-oriented Court Operations Associate to support the court’s mission of providing justice to the public. Associates serve court customers and justice partners, including community members, judges, law enforcement officials, and attorneys. The position requires strong communication, attention to detail, technological skills, independent judgment, and effective use of available resources and team support. Assignments rotate daily, providing varied work experiences. The Brookdale Courthouse handles misdemeanor criminal and traffic cases for communities in the area. Depending on assignment, duties include assisting customers at the front counter, processing payments, scheduling appointments and hearings, managing remote hearings via Zoom, processing cases and entering data, preparing documents, helping customers with public defender applications, troubleshooting public kiosks, and clerking in courtrooms. This is a primarily in-office position with limited remote work opportunities. Core hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, and may vary based on assignment and operational needs.

Requirements

High school diploma and one year of relevant job experience, or an equivalent combination of post-high-school education and experience totaling one year.
Relevant experience may include customer service, administrative, office, or clerical work.
Ability to prioritize assignments, work under pressure in a high-volume, fast-paced environment, and adapt to change.
Effective written and verbal communication skills.
Proficiency in Microsoft Office Suite and ability to learn other job-related software.
Ability to process financial transactions accurately and with attention to detail.
Excellent customer service and interpersonal skills, including patience, cultural sensitivity, and ability to de-escalate difficult interactions.
Commitment to an inclusive, multicultural environment and to collaborating and learning as a team.

Nice To Haves

Two years of customer service and/or administrative experience.
Experience in a legal setting, such as courtroom clerk or paralegal work.
Experience with electronic document applications, workflow queues, and web-based video/audio platforms.
Detail-oriented approach and ability to continuously learn and retain new material, concepts, and procedural changes.
Well-organized and analytical.

Responsibilities

Assist and communicate with judicial partners and court customers professionally, courteously, and respectfully in person, by phone, and electronically.
Coordinate and collaborate with team members to complete daily assignments and case processing efficiently and accurately.
Collaborate with Judicial Officers, Court Reporters, Prosecutors, Defense Attorneys, Probation Officers, and Law Enforcement.
Review and process court filings for timeliness, statutory compliance, and document security under applicable policies and procedures.
Check in court customers for court.
Process cash, credit card, and check payments for fines, bail, and other amounts.
Schedule Hearing Officer appointments for citations.
Manage remote hearings via Zoom, including admitting customers, monitoring chat, managing breakout rooms, and directing the order of cases called.
Perform case processing and data entry, including scheduling hearings.
Prepare documents for court customers.
Assist court customers with same-day public defender applications.
Troubleshoot technology issues with public kiosks for court customers.
Update calendars and records accurately in high-volume, fast-paced courtrooms.
Manage courtroom audio technology.
Administer oaths and swear in court customers.