Court Operations Associate, Criminal Division, St. Louis County, Duluth

Minnesota Judicial Branch•Duluth, MN

7d•$21 - $35•Hybrid

About The Position

The Sixth Judicial District seeks a full-time Court Operations Associate in St. Louis County Court Administration in Duluth, Minnesota. The position is anticipated to work with criminal cases, though assignment to case type will be determined by business need. The role processes cases and assists court customers and justice partners in support of equal access and fair, timely resolution of cases and controversies. Court Operations Associates work independently and as part of a team, using judgment and available resources to perform administrative assignments. Work may focus on a specific area of court case processing or involve advanced clerical functions across multiple case types. The position requires applying judgment and interpreting policies and procedures based on training and experience. Work is performed primarily in an office or courtroom, with frequent public contact at the counter, in court, and by telephone. The role may be hybrid, combining remote and in-person work; reliable internet is required when working remotely. This is a non-exempt, AFSCME-represented position classified within the Minnesota Judicial Branch. The anticipated starting rate for external hires is at least $21.45 per hour, with a full future earning potential of $21.45–$35.44 per hour. Eligible employees receive state benefits. Employment offers are contingent on satisfactory background-check results.

Requirements

High school diploma or equivalent.
At least one year of relevant job experience, which may include customer service, administrative, office, or clerical work.
Ability to learn court rules, state statutes, case processing, and the policies and procedures of the assigned area.
Knowledge of basic mathematics.
Ability to navigate difficult situations and resolve conflict respectfully and courteously.
Ability to support court users who have limited experience with the judicial system.
Ability to provide exceptional customer service under pressure in a high-volume, fast-paced environment.
Skill operating a personal computer, including an electronic case management system and related applications and equipment.
Ability to handle sensitive and confidential information appropriately and in compliance with applicable court rules, policies, and statutes.
Effective oral and written communication skills.
Strong organization, attention to detail, and analytical ability.

Nice To Haves

Certificate or degree in a related field.
Considerable knowledge of court procedures, policies, and records management.
Experience working with the court's electronic case processing system.

Responsibilities

Perform the full range of court operations work, potentially taking responsibility for a specific area of court case processing.
Perform advanced clerical functions across multiple case types.
Assist attorneys, parties, self-represented litigants, judges, and the public by answering questions in person, by phone, by mail, or electronically.
Provide courtroom support to judges, court reporters, and other justice partners.
Review, enter, record, and update case information using an electronic case processing system and related applications and equipment.
Schedule and maintain court calendars.
Receive, process, and receipt payments due to the court.
Attend court and assist by calling cases, taking notes, and handling courtroom documents.
May perform Electronic Recording Equipment Operator duties, including recording and monitoring court proceedings.