Court Operations Associate, Hennepin County, Conciliation Court

Minnesota Judicial Branch • Minneapolis, MN

6d • $21 - $35 • Onsite

About The Position

Hennepin County District Court is hiring a Court Operations Associate assigned to the Civil Division’s Conciliation Court, which handles civil cases involving claims of $20,000 or less. Associates perform a variety of administrative assignments individually and as part of a team, using independent judgment and available resources in a fast-paced, high-volume electronic environment. The role emphasizes excellent customer service, attention to detail, and technological skills.

The position is based at the Hennepin County Government Center in Minneapolis. Core business hours are 8:00 a.m. to 4:30 p.m., Monday through Friday, though hours may vary based on business needs. Staff work primarily onsite; limited remote work may be available to trained employees depending on business needs, and requires a reliable internet connection. Training is onsite.

Requirements

• High school diploma or equivalent and one year of relevant job experience, or an equivalent combination of post-high-school education and experience totaling one year. Relevant experience may include customer service, administrative, office, or clerical work.
• Effective customer service and interpersonal skills, including the ability to de-escalate difficult interactions and work respectfully with people from diverse backgrounds.
• Team-oriented approach, positive attitude, and ability to establish and maintain respectful, effective relationships.
• Ability to communicate effectively verbally and in writing with court staff, court partners, judicial officers, and the public.
• Ability to work under pressure in a fast-paced, high-volume environment while maintaining attention to detail and accuracy.
• Ability to transition easily between assignments.
• Reliability and ability to meet commitments, organize work, and keep projects on task.
• Flexibility and adaptability to change, with the ability to learn and apply new material and concepts.
• Experience using Microsoft Office, Adobe Acrobat, or other electronic document applications, and ability to learn job-related software.

Nice To Haves

• Knowledge of and working experience with the Minnesota case management system (MNCIS), eFile and Serve (eFS), and SharePoint.
• Courtroom experience.
• Proficiency in Microsoft Office Suite and ability to learn job-related software.
• Experience with electronic document applications, workflow queues, and web-based video and audio platforms.
• Experience exercising independent judgment to perform a variety of tasks professionally.
• Experience working independently and as part of a team to achieve desired results.

Responsibilities

• Perform high-level clerical case processing, data entry, and financial transaction entry using court technology systems in office and courtroom settings.
• Provide basic customer assistance for other civil departments as needed to support office coverage and team goals.
• Assist attorneys, parties, self-represented litigants, judges, and the public in person, by phone, mail, and electronically; provide forms, documents, and court procedure information; help the public complete applications and forms; check people in for court; and refer new or complex questions to higher-level staff.
• Review legal documents for timeliness, completeness, accuracy, and statutory compliance; determine the required processing and take action according to court rules and procedures.
• Review documents for appropriate security classification and maintain the confidentiality of court records in compliance with statutes and court rules.
• Provide courtroom support and coordinate with judicial officers, court reporters, justice partners, and court customers to manage court calendars and meet court business needs.
• Coordinate and communicate with team members to complete daily assignments and case processing efficiently and accurately.
• Review and process filings for timeliness, statutory compliance, and appropriate document security under local and courtwide policies and procedures.

Benefits

• Eligible employees receive a comprehensive benefits package that includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, and tuition reimbursement.
• Eligible employees may qualify for Public Service Loan Forgiveness.
• The position is eligible for State of Minnesota employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED