Countywide Matcher, Interim Housing

Los Angeles Homeless Services Authority•Los Angeles, CA

16h•Hybrid

About The Position

The Countywide Matcher, Interim Housing (Countywide Matcher) facilitates access to interim housing opportunities throughout Los Angeles County. The role serves as a liaison with the Los Angeles County Health Agency to assist in developing and implementing a countywide interim housing access system. It also works with LAHSA’s IT and HMIS Departments on technological enhancements to improve interim housing matching and represents LAHSA in its role as the homeless system administrator for Los Angeles County. This is a full-time, non-exempt, temporary position ending June 30, 2027. Continued employment is contingent on funding availability. The role requires working onsite at LAHSA’s Los Angeles office at least two days per week under the hybrid telework policy; the schedule may be changed between hybrid and onsite to meet business needs. Employees must reside in California. A valid California Class C driver’s license is required at hire, and employees must meet and maintain LAHSA’s driver eligibility and automobile insurance requirements. LAHSA is a joint powers authority of the City and County of Los Angeles, established in 1993. As lead agency in the HUD-funded Los Angeles Continuum of Care, it coordinates and manages federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

Requirements

Bachelor’s degree in a field related to Policy, Public Administration, Business, or Social Welfare, or at least three years of experience as a program coordinator.
Proficiency in Microsoft Outlook, Word, Excel, HMIS, and other computer systems.
A valid California Class C driver’s license at the time of hire; must meet and maintain LAHSA driver eligibility requirements and qualify for coverage under its automobile insurance policy throughout employment.
Ability to meet the requirement to work onsite at the Los Angeles office at least two days per week, with or without reasonable accommodation.
Must reside within the State of California.
Understanding of the Coordinated Entry System.
Knowledge of interim housing, including crisis housing and bridge housing.
Experience with system change and leading system integration efforts.
Ability to think systematically and direct daily operations toward system goals.
Ability to build effective relationships and work cooperatively with diverse individuals, groups, and organizations across missions, functions, capacities, and geographic locations.
Demonstrated experience observing and analyzing trends for systems change.
Ability to learn concepts and skills needed to work toward project and system goals.
Flexibility and adaptability to changing system needs and demands.
Critical and strategic thinking that balances client needs, end-user experience, and system goals.
Strong written and verbal communication skills.
Demonstrated organizational skills and ability to work independently while managing multiple projects and priorities in a multidisciplinary team environment.
Self-motivation, commitment to quality results, and a high standard for personal and team performance.
Collaborative problem-solving, strategic and design thinking, creativity, efficiency, patience, and commitment to treating others with respect.

Nice To Haves

Any combination of extensive and applicable work experience and educational credentials that enables successful performance of the duties.

Responsibilities

Partner with the Los Angeles County Health Agency, including the Department of Health Services and Department of Mental Health, to continually refine the countywide interim housing access process.
Work with DHS and DMH to coordinate access to certain LAHSA-funded interim housing, including transfers, step-up and step-down placements, decompression, and demobilization efforts.
Receive and track referrals and match them to interim housing bed types, including bridge housing, A Bridge Home beds, Project Room Key beds, and other applicable crisis housing beds.
Collaborate with LAHSA’s IT and HMIS Departments to implement technological improvements to interim housing matching.
Support training and technical assistance for LAHSA-funded Interim Housing Providers, CES Participating Agencies, and CES Referring Agencies on the Interim Housing Referral Form and other referral processes.
Observe and track the effectiveness of new systems and processes, and recommend system changes and improvements as needed.
Facilitate discussions about referral and placement processes, improve system effectiveness, and develop plans to eliminate interim housing placement barriers.
Develop relationships with stakeholders to improve understanding of system issues; analyze issues and provide feedback as necessary.
Support all elements of the Coordinated Entry System as directed by the supervisor.
Perform other duties as assigned.