Residential Counselor - Interim Housing
About The Position
Under the supervision of the Program Manager, the Residential Counselor ensures the safety of youth, keeps them engaged in necessary tasks and shelter guidelines, and maintains clear documentation and communication with the support team. The role provides supervision and care for young adults and their families during the assigned shift, serves as an appropriate role model, and balances client care with deadlines and positive outcomes. The counselor supports program structure, communicates with clients when it is not being followed, and follows up consistently and appropriately. The position also requires completing daily shift reports and thorough client progress or incident summaries, entering data in agency systems, and participating in agency meetings, trainings, safety initiatives, and Program Quality Improvement activities. The counselor helps keep the site neat and tidy and reports maintenance or safety issues promptly. Additional duties may be assigned. The position is based at the Westminster location in San Jose, California. The work environment is usually moderately noisy, on a busy, high-traffic street, and may include people of all ages, including infants. The counselor will work independently.
Requirements
- High school diploma or GED is desired.
- One to two years of related experience and/or training, or equivalent.
- Experience working with culturally diverse youth is required.
- Ability to comprehend and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Computer skills, including word processing, spreadsheets, email management, internet navigation, and operating system navigation.
- Excellent communication skills.
- Ability to use agency databases such as AWARDS and Gmail.
Nice To Haves
- Personal or lived experience with housing instability, social services, systemic challenges, or the criminal/legal system is valued.
- Bilingual English/Spanish speaker highly desired.
Responsibilities
- Remain on site for the assigned shift to provide supervision and care for young adults and their families.
- Serve as an appropriate role model for young adults and their families.
- Balance client care with deadlines and positive outcomes.
- Use basic crisis intervention and de-escalation strategies.
- Complete and submit shift reports daily.
- Complete documentation in HMIS/AWARDS and prepare thorough shift summaries regarding client issues and progress.
- Ensure the safety of young adults in the program.
- Communicate effectively and maintain positive working relationships with co-workers, clients, and management.
- Maintain professionalism under pressure.
- Support program structure, communicate with clients when it is not being followed, and follow up consistently and appropriately.
- Attend agency meetings and trainings and complete required training.
- Maintain required statistics and records, including data entry for program and incident reports.
- Participate in agency safety initiatives and keep the site neat and tidy.
- Report maintenance or safety issues to the manager or Facilities Manager immediately.
- Participate in agency Program Quality Improvement activities and initiatives.
- Perform additional duties as assigned.
Benefits
- Four weeks of accrued PTO
- 14 paid holidays per year
- Paid health, dental, vision, and voluntary life insurance plans
- Flexible spending plans for medical, dependent care, parking, and transit
- 401(k) retirement plan
- 24/7 Employee Assistance Program
- Upward career mobility
- Discounts and savings through Tickets At Work and LifeMart
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
