Housing Counselor

Roccam Recruiting•San Francisco, CA

6d•Hybrid

About The Position

The Housing Counselor leads, coordinates, and supports housing and financial services programs, primarily the First Time Homebuyer Program and Rental Program. The role includes program planning and evaluation, individual financial counseling for homebuyers and renters, financial services workshops, data collection and reporting, and collaboration with partners and consultants. Under the direction of the Director of Financial Services, the counselor provides program outreach, activities, evaluation, administration, intake, needs assessment, eligibility review, referrals, and ongoing client support. They help participants assess their finances, set goals, develop budgets and written action plans, and work toward their established priorities. They also provide information about financial literacy topics, credit reports, housing issues, consumer protections, and related concerns. The counselor supports HUD certification through recordkeeping, client follow-up, and quarterly reporting; develops initiatives and outreach strategies; coordinates monthly workshops; maintains relationships with funders and partner agencies; represents the Center at meetings and events; and supports recruitment, training, and supervision of interns, volunteers, and consultants when appropriate. The role also contributes to monthly, quarterly, and annual reports and other Financial Services and Center activities. This is a full-time, permanent, non-exempt position paying $32.32 per hour. The position is primarily office-based at the Center’s 1800 Market Street location, with a negotiable hybrid schedule of up to 40% remote work. Hours are primarily Monday through Friday, within a negotiable 8:00 a.m.–7:00 p.m. schedule, with monthly Saturdays and some weekday evenings required. Local travel may be required; out-of-town travel is infrequent and negotiable.

Requirements

At least two years of experience in financial services, housing access, asset building, first-time homebuyer programs, or other work building the financial security of low- to moderate-income individuals.
Cultural humility and a demonstrated commitment to the transgender community, with familiarity with the diversity of LGBTQ+ identities and experiences.
Strong attention to detail and the ability to complete paperwork accurately and on time.
Excellent presentation skills, including networking, public speaking, or group facilitation.
Strong communication and conflict-resolution skills, with the ability to maintain confidentiality.
Strong interpersonal skills and the ability to work independently and within a team-oriented organization.
Strong verbal and written communication skills.
Computer proficiency in MS Office or similar programs, understanding of relational database concepts, Internet competence, and strong research abilities.
An innovative, entrepreneurial, and solution-oriented approach to complex issues, with the ability to adapt to changing environments and priorities.
Commitment to the mission of the San Francisco LGBT Community Center and to working in a multicultural environment.
Ability to work in a culturally diverse, fast-paced environment and flexibility to work some evenings and weekends.
Ability to operate a computer and common office machinery, such as a copier, fax, and printer, for up to eight hours daily.
Ability to remain stationary for periods of several hours daily.
Ability to occasionally lift up to 20 pounds.
Ability to work in a shared office space with three or more employees and moderate noise.

Nice To Haves

HUD Housing Counselor certification.
Experience using San Francisco MOHCD First Time Home Buyer and Rental Programs.
Bilingual skills, which will be used in group presentations and individual counseling sessions.
Experience collaborating with multiple agencies.

Responsibilities

Provide outreach, program activities, evaluation, and administration for the Center’s housing programs.
Conduct participant intakes and assessments, determine service eligibility, identify immediate needs, and connect LGBTQ participants with appropriate financial services.
Provide one-on-one financial counseling, assess participants’ financial situations and goals, assist with budgeting and goal setting, and prepare written action plans.
Motivate and support participants as they work toward established goals, including follow-up, problem-solving, and case management.
Provide information and referrals on financial literacy topics, including bankruptcy, collections, court judgments, credit education and reports, housing issues, and consumer protection laws.
Explain credit report ratings and protection laws and answer participant questions.
Support the department’s HUD certification through recordkeeping, client follow-up, and quarterly reporting.
Develop and implement initiatives that strengthen participants’ financial security and integrate housing programs with other financial services, departments, and external partners.
Contribute to outreach and marketing strategies to raise awareness of services and recruit participants for workshops and programs.
Support recruitment, supervision, and training of interns, volunteers, and consultants when appropriate.
Maintain relationships with funders, including HomeSF, the Mayor’s Office of Housing, BALANCE, and institutional funders.
Coordinate and facilitate monthly first-time homebuyer, rental, and financial literacy workshops.
Build partnerships with Center staff and collaborative agencies.
Represent the agency at housing and financial services meetings and events.
Prepare monthly, quarterly, and annual reports with program statistics and written narratives.
Participate as a member of the Financial Services team and support additional program activities and general Center functions as appropriate.