Counter Team Member

Milk Bar•Washington, DC

8d•Onsite

About The Position

The Counter Team Member provides customers with an exceptional experience by implementing Milk Bar’s standards for service, product quality, and cleanliness. The role represents Milk Bar’s mission and values in customer interactions and supports smooth bakery operations. Responsibilities include sharing menu and product knowledge, preparing and auditing products, assisting guests, operating the point-of-sale system, maintaining displays and inventory, communicating with coworkers, and keeping the bakery clean and organized. Duties may change at the Bakery’s discretion.

Requirements

1–2 years of experience in a customer-facing role, preferably in food or hospitality.
Exceptional interpersonal and communication skills, with the ability to create a welcoming and inclusive environment for guests and team members.
Strong attention to detail and ability to follow established procedures, including food safety, cash handling, and time management.
Passion for food, desserts, and coffee, and willingness to learn and share product knowledge.
Ability to multitask in a fast-paced environment while maintaining a positive attitude and high service standards.
Proactive problem-solving skills and ability to handle guest inquiries or concerns professionally.
Physical ability to stand for extended periods, perform repetitive tasks, and safely lift up to 25 lbs.
Regular in-person attendance is an essential function and requirement of the position.

Responsibilities

Maintain knowledge of Milk Bar’s menu, products, and seasonal offerings, and use that knowledge to suggest pairings, bundles, and upsells.
Collaborate with team members to support seamless shift operations, a positive work culture, and Milk Bar service standards and brand identity.
Represent the Milk Bar ethos and values, inspire celebration, and serve as a brand ambassador internally and externally.
Address guest inquiries, concerns, and complaints promptly and professionally, escalating to a manager when necessary.
Prepare Milk Bar products and conduct daily product audits to ensure consistent taste and quality.
Arrive on time, ready to work, and complete scheduled shifts in accordance with the time and attendance policy.
Stock merchandise, maintain attractive displays, rotate products for freshness, and follow inventory procedures to reduce waste and maintain availability.
Perform other duties as assigned by the Manager, SIC, or Key Holder.
Communicate with coworkers and other Milk Bar departments, including by phone and email.
Follow DOH regulations, Milk Bar GMP standards, food preparation and cleaning procedures, and company dress code and hygiene standards.
Operate a touchscreen POS and accurately record sales, refunds, and discounts.
Communicate menu offerings and company information to guests in person and over the phone.
Troubleshoot product and equipment issues.
Use opening, closing, and task-specific checklists and address prompts from previous shifts to manage time and complete tasks.
Work closely with Bakery team members, provide constructive feedback, and consider operational improvements.
Maintain a clean, organized, and visually appealing bakery environment.