Counter Sales

ABC AUTO PARTS LTD•Paris, TX

13d

About The Position

The Counter Sales position reports to the Store Manager and Assistant Store Manager. The role is responsible for providing exceptional customer service and increasing profitable sales by meeting and exceeding monthly sales budgets. Counter Sales staff greet customers in person and by phone and act with integrity, empathy, and trustworthiness. The position focuses on sales, profit, teamwork, and safety.

Requirements

Knowledge of parts and ability to use catalogs, a computer system, and testing equipment.
Ability to turn drums and rotors.
Ability to follow company procedures and guidelines for sales, cash handling, markdowns, invoicing, paperwork, returns, inventory, attendance, and safety.

Responsibilities

Achieve daily, monthly, and yearly sales goals.
Greet customers who enter the store within three seconds and engage them with a personal greeting or handshake.
Answer phone calls by the third ring.
Offer customers a full range of options and attempt relevant add-on sales that meet their needs.
Explain sales goals and the steps being taken to achieve them.
Build customer relationships, including knowing most customers by name.
Walk customers to products rather than pointing them to an area.
Use parts and tools, including catalogs, the computer system, testing equipment, and equipment for turning drums and rotors.
Keep cash overages and shortages within company guidelines.
Follow company guidelines for markdowns and bill freight on special orders.
Bill the correct items to each invoice and ensure paperwork is accurate and meets company requirements.
Follow company guidelines for returns, refunds, and exchanges.
Assist with inventory and work daily to maintain accurate on-hand counts.
Recognize coworkers' contributions, maintain a positive attitude, help others, and strive for excellence.
Follow the company dress code and attendance guidelines.
Participate in company and store meetings and functions.
Follow emergency procedures and company safety guidelines.
Keep the store and work area clean and clutter-free.
Use team lifts for heavy and bulky items and the three-point system when climbing ladders.
Report violations of company safety policies and unsafe work habits to a manager.