Counter Sales

Heritage Pool Supply Group, Inc. • Louisville, KY

7d • Onsite

About The Position

The Counter Sales role is a key customer touchpoint, responsible for accurate, smooth customer interactions and an exceptional customer experience. The position requires strong multitasking, professionalism, honesty, respect, problem-solving, and attention to detail. It is performed on-site at the Louisville sales location in both office and warehouse environments, with direct customer and team interaction in a fast-paced, deadline-driven setting.

The role is full-time, Monday through Friday, from 8:30 a.m. to 5:00 p.m. Prior customer service experience and two years of work experience are specified. A high school diploma or equivalent is required; an associate degree in business administration or a related field is preferred.

Requirements

• High school diploma or equivalent.
• At least two years of work experience.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Strong multitasking, communication, and attention-to-detail skills.

Nice To Haves

• Prior experience in a customer service role is preferred.
• Experience managing customer relationships with a focus on satisfaction, retention, and loyalty, and providing a personalized, positive purchasing experience.
• An associate degree in business administration or a related field is preferred.

Responsibilities

• Interact with customers by phone and email while maintaining a courteous and professional demeanor.
• Handle customer credit invoices and vendor credits.
• Respond to customer calls requesting order status.
• Maintain an audit-trail log and provide weekly reporting of events.
• Address product warranty issues.
• Resolve customer problems quickly and effectively.
• Maintain a clean and organized work environment.
• Adhere to safety standards.
• Issue return goods authorizations (RGAs) for warehouse and vendor shipment returns.
• Perform other duties as assigned.

Benefits

• Competitive weekly or bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time.
• Medical, dental, and vision coverage.
• Flexible spending accounts.
• Company-paid life insurance and short-term disability.
• Optional long-term disability and additional life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED