Counter Sales

ABC AUTO PARTS LTD•Marshall, TX

11d

About The Position

The Counter Sales position reports to the Store Manager and Assistant Store Manager. The role is responsible for providing exceptional customer service and increasing profitable sales by meeting and exceeding monthly sales budgets. The Counter Sales person greets customers in person and by phone and acts with integrity, empathy, and trustworthiness while carrying out sales, profit, teamwork, and safety responsibilities.

Responsibilities

Achieve daily, monthly, and yearly sales goals.
Greet every customer who enters the store within three seconds, using a personal greeting or handshake, and answer phone calls by the third ring.
Offer customers a full line of options and make relevant add-on sales that meet their needs.
Explain sales goals and the steps being taken to achieve them; build customer relationships, including knowing most customers by name.
Walk customers to products rather than pointing them to an area.
Use parts and tools, including catalogs, the computer system, testing equipment, and equipment for turning drums and rotors.
Keep cash overages and shortages within company guidelines and markdowns within company guidelines.
Bill freight on all special orders and bill the proper items to each invoice.
Complete accurate paperwork that meets company requirements and follow company guidelines for returns, refunds, and exchanges.
Assist with inventory processes and work daily to maintain accurate on-hand counts.
Recognize coworkers for good work, maintain a positive attitude, follow the dress code and attendance guidelines, help others, and strive for excellence.
Participate in company and store meetings and functions.
Follow emergency procedures and company safety guidelines in the safety manual.
Keep the store and work area clean and clutter-free, use team lifts for heavy or bulky items, and use the three-point system when climbing ladders.
Report violations of company safety policies or unsafe work habits to a manager.