Counter Sales

ABC AUTO PARTS LTD•Mineola, TX

13d

About The Position

Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for providing exceptional customer service and increasing profitable sales. The Counter Sales employee is expected to meet and exceed monthly sales budgets and act with integrity, empathy, and trustworthiness. The role focuses on sales, profitability, teamwork, and safety.

Responsibilities

Achieve daily, monthly, and yearly sales goals.
Greet every customer who enters the store within three seconds and engage with a personal greeting or handshake.
Answer phone calls by the third ring.
Offer customers a full range of options and attempt add-on sales that meet their needs.
Explain sales goals and the steps being taken to achieve them.
Build relationships with customers, including knowing most customers by name.
Walk customers to products rather than pointing them to an area.
Use catalogs, the computer system, testing equipment, and tools; turn drums and rotors.
Keep cash overages and shortages within company guidelines and markdowns within company limits.
Bill freight on special orders and ensure proper items are billed to each invoice.
Complete accurate paperwork that meets company requirements.
Follow company guidelines for returns, refunds, and exchanges.
Assist with inventory and maintain accurate on-hand counts.
Recognize coworkers’ contributions, maintain a positive attitude, follow the dress code and attendance guidelines, help others, and strive for excellence.
Participate in company and store meetings and functions.
Follow emergency procedures and safety guidelines, keep the store and work area clean and uncluttered, use team lifts for heavy or bulky items, use the three-point system on ladders, and report safety violations or unsafe work habits to a manager.