Counter Sales

ABC AUTO PARTS LTD•Shreveport, LA

About The Position

Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for providing exceptional customer service and increasing profitable sales. The Counter Sales associate is expected to meet and exceed monthly sales budgets and to greet every customer, whether in person or by phone, with integrity, empathy, and trustworthiness. The role focuses on sales, profitability, teamwork, and safety. It includes serving customers, working toward sales goals, using parts and sales tools, processing transactions and paperwork accurately, supporting inventory activities, collaborating positively with coworkers, and following store safety procedures.

Requirements

Ability to provide exceptional customer service and act with integrity, empathy, and trustworthiness.
Ability to meet and exceed sales goals and budgets.
Knowledge of parts and tools, including catalogs, computer systems, testing equipment, and turning drums and rotors.
Ability to follow company procedures and guidelines for cash handling, markdowns, billing, paperwork, returns, refunds, exchanges, attendance, dress, and safety.
Ability to maintain accurate inventory counts and work cooperatively with others.

Responsibilities

Achieve daily, monthly, and yearly sales goals.
Greet every customer who enters the store within three seconds, using a personal greeting or handshake, and answer phone calls by the third ring.
Offer customers a full range of options and attempt add-on sales that realistically meet their needs.
Explain sales goals and the steps being taken to achieve them; build customer familiarity, including knowing most customers by name.
Walk customers to products rather than pointing them toward an area.
Use knowledge of parts and tools, including catalogs, the computer system, testing equipment, and turning drums and rotors.
Keep cash overages and shortages within company guidelines and markdowns within company limits.
Bill freight on special orders and ensure proper items are billed to each invoice.
Complete paperwork accurately and in accordance with company requirements.
Follow company guidelines for returns, refunds, and exchanges.
Assist with inventory processes and work daily to maintain accurate on-hand counts.
Recognize coworkers for good work, maintain a positive attitude, help others, and strive for excellence.
Follow the company dress code and attendance guidelines, and participate in company and store meetings and functions.
Follow emergency procedures and company safety guidelines.
Keep the store and work area clean and clutter-free; use team lifts for heavy or bulky items and the three-point system when climbing ladders.
Report violations of company safety policies and unsafe work habits to a manager.