Counter Sales

ABC AUTO PARTS LTD•Henderson, TX

12d

About The Position

Reporting to the Store Manager and Assistant Store Manager, the Counter Sales position is responsible for providing exceptional customer service and increasing profitable sales. The Counter Sales person meets and exceeds monthly sales budgets, greets every customer in person and by phone, and acts with integrity, empathy, and trustworthiness. The role focuses on sales, profit, teamwork, and safety.

Responsibilities

Achieve daily, monthly, and yearly sales goals.
Greet each customer entering the store within three seconds and engage with a personal greeting or handshake.
Answer the phone by the third ring.
Offer customers a full line of options and make relevant add-on sales that meet their needs.
Explain sales goals and the steps being taken to achieve them; build customer relationships, including knowing most customers by name.
Walk customers to products rather than pointing them to an area.
Use knowledge of parts and tools, including catalogs, the computer system, testing equipment, and turning drums and rotors.
Keep cash overages and shortages within company guidelines and markdowns within company limits.
Bill freight on all special orders and ensure proper items are billed to each invoice.
Complete accurate paperwork that meets company requirements and follow guidelines for returns, refunds, and exchanges.
Assist with inventory processes and work daily to maintain accurate on-hand counts.
Recognize coworkers’ good work, maintain a positive attitude, help others, and strive for excellence.
Follow the company dress code and attendance guidelines, and participate in company and store meetings and functions.
Follow emergency procedures and safety guidelines; keep the store and work area clean and uncluttered.
Use team lifts for heavy or bulky items and the three-point system when climbing ladders.
Report violations of company safety policies and unsafe work habits to a manager.