Counter Sales Representative - MA

Galloup•Wilmington, DE

About The Position

The Counter Sales Representative is a key member of The Kendall Group’s Kendall Electric sales team and reports to the Counter Sales Manager. The role promotes and develops business and contributes to sales growth and profitability by providing prompt, friendly, professional service to customers in person and over the phone. The representative sells products and services, helps customers identify appropriate products, provides technical assistance when needed, quotes and solicits orders, and recommends additional products in a fast-paced, multitasking environment. The role also includes counter-area inventory tasks, order picking, material handling, customer loading assistance, and general housekeeping. Work takes place in a fabrication/warehouse environment with exposure to temperature conditions and moving equipment.

Requirements

High school diploma or GED.
Entry-level work experience.
Ability to use standard office equipment, including computerized barcode scanners and printers, as well as standard warehouse equipment, tools, machines, and vehicles.
Basic math and reasoning skills.
Ability to multitask and prioritize work to maximize accuracy and efficiency.
Ability to work effectively with distribution center and sales teams.
Excellent oral and written communication skills, including the ability to communicate with all levels of the organization.
Ability to see, sit, stand, walk, talk, and hear.
Ability to lift, move, and carry up to 50 pounds.
Ability to be on one’s feet for eight hours a day.
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel.

Nice To Haves

General working knowledge of electrical products.
Previous counter sales experience.

Responsibilities

Sell company products and services to customers visiting or calling the branch by identifying their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products.
Promote sales growth, including add-on sales, vendor promotions, and Counter Days.
Build positive customer relationships, clarify customers’ understanding of products and services, answer questions, and offer relevant information.
Participate in relevant training to remain current and develop in the role.
Assist customers with loading products into their vehicles.
Replenish inventory in the counter area.
Pick counter orders.
Participate in inventory cycle counts as directed.
Safely operate stand-up and/or sit-down forklifts and manual pallet jacks to lift and transport material.
Maintain service quality by following company policies, procedures, and standards.
Perform general housekeeping.
Perform other duties as assigned.