Counter Sales Representative I

Reliable Parts Inc•Spokane Valley, WA

1h•Onsite

About The Position

Counter Sales Representatives are the first employees customers meet when entering a store. They provide customer service and handle the sales process from the initial request through order execution. The role assists walk-in and call-in customers, provides pricing and availability information, researches and resolves issues, processes and picks orders, and helps replenish display items and maintain the store’s professional appearance. Representatives serve as a single solution source by using other departments, relaying company and industry information, and recommending products suited to customer needs. The role also manages incoming calls and service inquiries, assesses customer needs, provides accurate information, handles complaints and follows up on resolutions, maintains customer relationships, and works toward performance standards and sales goals. Other duties may include product self-training, backup warehouse work, cross-training in shipping and receiving, maintaining facility cleanliness, and additional tasks assigned by management. Employees may need to pass training certification for warehouse equipment where applicable.

Requirements

Minimum high school diploma or GED.
Experience with in-person customer service; one year of prior customer service experience is preferred.
Excellent communication skills, including verbal and written communication.
Phone skills that convey a pleasant, professional manner.
Familiarity with computer operation, including data entry and working across multiple screens.
Basic math skills.
Ability to work under pressure and manage multiple tasks.
Ability to set priorities, respond to changes, and demonstrate flexibility with daily demands.
Strong interpersonal communication skills to support teamwork and organizational needs.
Positive and upbeat attitude.
Customer-oriented approach.
Regular, consistent, and predictable attendance.
Ability to meet the stated physical requirements, including lifting and moving items, sustained activity, reaching, climbing, bending, walking or standing, and repetitive data entry.

Nice To Haves

Bilingual ability.
One year of prior customer service experience.

Responsibilities

Assist walk-in and call-in customers with routine requests in a friendly and positive manner.
Provide pricing and product availability information.
Identify, research, and resolve customer issues.
Process customer orders and pick orders for will-call customers.
Assist with replenishing display items and maintaining the professional appearance of the store front.
Use other departments as needed to serve as a single solution source for customers.
Relay important company and industry information.
Recommend appropriate products to enhance the customer experience and identify opportunities for additional sales.
Maintain customer relationships and build trust through open, interactive communication.
Manage incoming calls and customer service inquiries; assess customer needs and provide accurate, complete information.
Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Meet performance standards and goals set by the manager and ensure efficient, expedient customer service.
Perform front counter operations and procedures according to guidelines.
Engage in continuous self-training to expand product knowledge.
Back up warehouse duties as needed and cross-train in shipping and receiving.
Maintain facility cleanliness and perform other duties assigned by management.
Pass certification of training on warehouse equipment where applicable.