Counter Sales Manager

White Cap • Plymouth, MN

13d • $65,600 - $95,100

About The Position

Manage the counter sales team, including training, development, and performance management, and oversee counter sales functionality. The position provides management and oversight of Counter Sales associates, ensures they have the tools and training needed to deliver customer service, and maintains a safe counter area for staff and customers. It also involves resolving customer and credit issues, processing returns according to company policy, checking order and pricing accuracy and SOX compliance, and ensuring paper flow, cash handling, and billing follow policy.

Requirements

• Typically requires a BS/BA in a related discipline.
• Generally requires 7+ years of experience in a related field.
• May require certification.

Responsibilities

• Manage and oversee Counter Sales associates.
• Train and develop associates to provide customer service, ensuring they have the tools and training necessary to do their jobs.
• Ensure the counter area is safe for staff and customers.
• Interact with customers to manage issues and resolve problems.
• Work with managers and the Area Credit Manager to resolve credit issues.
• Work with the Returns Specialist and process customer returns according to company policy.
• Oversee and spot-check order accuracy, SOX compliance, and pricing accuracy.
• Ensure paper flow, cash handling, and billing comply with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager