Counter Sales Lead
About The Position
Yale Electric Supply, an affiliate of U.S. Electrical Services, Inc. (USESI), is seeking a motivated and enthusiastic Counter Sales Lead. The role supports daily counter sales operations and helps ensure efficient service, accurate order fulfillment, and customer satisfaction. The Counter Sales Lead serves as a resource for counter sales associates, assists with training and onboarding, and partners with branch management to identify process improvements and operational efficiencies. The position includes customer-facing sales and service at the counter, by phone, and through email, as well as order fulfillment and general warehouse activities. The role also supports a clean, organized, and safe work environment and promotes compliance with company policies, procedures, and safety standards.
Requirements
- High school diploma or equivalent.
- Previous counter sales, customer service, or related sales experience.
- Demonstrated leadership abilities and willingness to coach and support team members.
- Strong communication, customer service, and problem-solving skills.
- Ability to prioritize tasks, coordinate daily activities, and work effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Basic math skills and proficiency with web browsers, order entry systems, and data entry tools.
- Ability to lift up to 50 pounds and work in warehouse conditions.
- Team-oriented mindset with a commitment to continuous improvement and customer satisfaction.
Nice To Haves
- Electrical product knowledge and experience in electrical distribution are strongly preferred.
Responsibilities
- Lead by example in providing excellent customer service at the sales counter, by phone, and through email.
- Support and coordinate daily counter sales activities to ensure efficient operations and timely customer service.
- Assist customers with product inquiries, quotes, sales orders, returns (RGAs), and inventory transfers.
- Provide counter sales associates with guidance on products, processes, and customer service best practices.
- Assist with training and onboarding new counter sales associates.
- Resolve customer concerns and assist with escalated inquiries as needed.
- Track and follow up on orders to ensure accuracy, timely fulfillment, and customer satisfaction.
- Identify opportunities to expand the customer base, increase counter sales, and improve profitability.
- Maintain a clean, organized, and safe counter and warehouse environment.
- Support order fulfillment, including stock placement, will call preparation, and general warehouse activities.
- Promote adherence to company policies, procedures, and safety standards.
- Partner with branch management to identify opportunities for process improvements and operational efficiency.
- Perform other duties as assigned by management.
Benefits
- Medical, dental, vision, and prescription drug coverage.
- Paid parental leave.
- Telemedicine.
- Matching 401(k).
- Company-paid life insurance and AD&D.
- Supplemental life insurance.
- Short- and long-term disability.
- Flexible spending accounts.
- Employee Assistance Program (EAP).
- Choice of voluntary benefits, including identity theft coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
