Lead Retail Sales Counter

Pick Your Part•Wichita, KS

15h

About The Position

Within a retail sales and customer service environment, the Lead Retail Sales Counter supports daily counter operations, assists customers with parts and service inquiries, maintains inventory and merchandising standards, and provides leadership and direction to retail team members. The position helps drive sales performance, customer satisfaction, and operational excellence while maintaining a clean, safe, and organized retail environment. The role leads and supports retail team members through training, coaching, onboarding, performance management, and participation in staffing decisions. It also manages customer accounts and walk-in inquiries, supports sales initiatives, monitors store performance, and works with management on store promotions and operational projects. Retail operations include maintaining the sales floor, front counter, and parking area; stocking and displaying products; monitoring inventory and availability; handling cash procedures; supporting Parts Pull and Warranty operations; and conducting inspections and audits. The position works in indoor retail space and outdoor operational areas and may occasionally travel for training or business needs.

Requirements

High School Diploma or GED required.
At least 3 years of retail, automotive parts, customer service, or related experience required.
Strong customer service and sales skills.
Ability to communicate effectively with customers, employees, and management.
Working knowledge of Microsoft Outlook, Word, and Excel.
Ability to create and maintain reports, spreadsheets, and operational records.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced retail environment.
Ability to handle cash and maintain accurate records.
Ability to work independently and as part of a team.
Ability to stand and walk for extended periods and move throughout the sales floor, parking lot, warehouse, and yard areas.
Ability to occasionally bend, stoop, reach, lift, and carry merchandise, including lifting up to 25 pounds.

Nice To Haves

Previous leadership or supervisory experience preferred.
Knowledge of automotive parts and retail operations preferred.

Responsibilities

Manage assigned customer accounts and assist walk-in customers with parts and product inquiries.
Train and support Retail Counter team members on systems, processes, customer service standards, and company procedures.
Create and promote sales initiatives, contests, and incentive programs to drive team performance.
Conduct side-by-side coaching and training with retail team members.
Monitor sales performance and identify opportunities to improve customer service, product sales, and operational efficiency.
Assist customers with product selection, warranties, returns, and issue resolution.
Work with management on store initiatives, promotions, and operational projects.
Help maintain positive team morale and a customer-focused culture.
Assist in establishing and achieving sales and operational goals.
Participate in sales meetings and operational reviews.
Provide coverage and leadership support when team members are absent or business needs require it.
Assist with employee onboarding and training, and share best practices with team members and leadership.
Maintain cleanliness of the sales floor, front counter, and parking area.
Ensure merchandise, fluids, tires, batteries, and other retail products are properly stocked and displayed.
Monitor inventory levels, communicate replenishment needs, and review inventory and product availability daily.
Conduct daily inspections of the sales floor and surrounding areas to identify operational concerns.
Assist with local marketing and social media initiatives as directed.
Handle cash procedures, including drawer counts, deposits, and reconciliation.
Support and drive Parts Pull and Warranty operations at the location.
Participate in interviewing, hiring, coaching, performance reviews, and corrective action processes.
Perform sales and operational audits to ensure compliance with company standards.
Help drive overall store performance and customer satisfaction metrics.
Lead and direct the work of retail team members.
Assist with scheduling, training, coaching, and performance management.
Participate in hiring, disciplinary actions, performance evaluations, and employee development.
Provide recommendations regarding staffing, promotions, and corrective actions.
Assume other duties as assigned.