Lead Retail Sales Counter

Pick Your Part Central LLC•Tulsa, OK

About The Position

The Retail Counter Lead supports daily operations in a retail sales and customer service environment. The role assists customers with parts and service inquiries, maintains inventory and merchandising standards, and leads retail team members. It helps drive sales performance, customer satisfaction, and operational excellence while maintaining a clean, safe, and organized retail environment. The position leads and supports team members through training, coaching, performance management, onboarding, and participation in hiring activities. It monitors sales and operational performance, supports store initiatives, and provides coverage when needed. It also handles retail operations such as inventory review, cash procedures, merchandising, cleanliness, audits, Parts Pull and Warranty operations, and local marketing support.

Requirements

High school diploma or GED.
At least 3 years of retail, automotive parts, customer service, or related experience.
Strong customer service and sales skills.
Ability to communicate effectively with customers, employees, and management.
Working knowledge of Microsoft Outlook, Word, and Excel.
Ability to create and maintain reports, spreadsheets, and operational records.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced retail environment.
Ability to handle cash and maintain accurate records.
Ability to work independently and as part of a team.
Ability to stand and walk for extended periods and move frequently through sales floor, parking lot, warehouse, and yard areas.
Ability to use computers, phones, and retail systems regularly.
Ability to occasionally bend, stoop, reach, lift, and carry merchandise, including lifting up to 25 pounds.

Nice To Haves

Previous leadership or supervisory experience.
Knowledge of automotive parts and retail operations.

Responsibilities

Manage assigned customer accounts and assist walk-in customers with parts and product inquiries.
Assist customers with product selection, warranties, returns, and issue resolution.
Train and support Retail Counter team members on systems, processes, customer service standards, and company procedures.
Conduct side-by-side coaching and training with retail team members.
Create and promote sales initiatives, contests, and incentive programs.
Monitor sales performance and identify opportunities to improve customer service, product sales, and operational efficiency.
Work with management on store initiatives, promotions, and operational projects.
Help maintain positive team morale and a customer-focused culture.
Assist in establishing and achieving sales and operational goals.
Participate in sales meetings and operational reviews.
Provide coverage and leadership support when team members are absent or business needs require it.
Assist with employee onboarding and training, and share best practices with team members and leadership.
Maintain cleanliness of the sales floor, front counter, and parking area.
Ensure retail products are properly stocked and displayed; monitor inventory and communicate replenishment needs.
Inspect the sales floor and surrounding areas daily to identify operational concerns.
Assist with local marketing and social media initiatives as directed.
Handle cash procedures, including drawer counts, deposits, and reconciliation.
Support and drive Parts Pull and Warranty operations at the location.
Review inventory and product availability daily.
Participate in interviewing, hiring, coaching, performance reviews, corrective actions, and employee development.
Perform sales and operational audits to ensure compliance with company standards.
Assist in driving overall store performance and customer satisfaction metrics.
Lead and direct retail team members, and assist with scheduling and performance management.
Provide recommendations regarding staffing, promotions, and corrective actions.
Assume other duties as assigned.