Lead Retail Sales Counter

Pick Your Part•Tulsa, OK

About The Position

Within a retail sales and customer service environment, the Retail Counter Lead supports daily counter operations, assists customers with parts and service inquiries, maintains inventory and merchandising standards, and provides leadership and direction to retail team members. The position helps drive sales performance, customer satisfaction, and operational excellence while ensuring a clean, safe, and organized retail environment. The role leads and directs retail team members and assists with scheduling, onboarding, training, coaching, performance management, hiring, disciplinary actions, performance evaluations, and employee development. The Retail Counter Lead also supports store initiatives, promotions, operational projects, and overall store performance.

Requirements

High school diploma or GED required.
At least 3 years of retail, automotive parts, customer service, or related experience required.
Strong customer service and sales skills.
Ability to communicate effectively with customers, employees, and management.
Working knowledge of Microsoft Outlook, Word, and Excel.
Ability to create and maintain reports, spreadsheets, and operational records.
Strong organizational and problem-solving skills.
Ability to multitask and prioritize in a fast-paced retail environment.
Ability to handle cash and maintain accurate records.
Ability to work independently and as part of a team.

Nice To Haves

Previous leadership or supervisory experience.
Knowledge of automotive parts and retail operations.

Responsibilities

Manage assigned customer accounts and assist walk-in customers with parts and product inquiries.
Train and support Retail Counter team members on systems, processes, customer service standards, and company procedures.
Create and promote sales initiatives, contests, and incentive programs to drive team performance.
Conduct side-by-side coaching and training with retail team members.
Monitor sales performance and identify opportunities to improve customer service, product sales, and operational efficiency.
Assist customers with product selection, warranties, returns, and issue resolution.
Work with management on store initiatives, promotions, and operational projects.
Help maintain positive team morale and a customer-focused culture.
Assist in establishing and achieving sales and operational goals.
Participate in regular sales meetings and operational reviews.
Provide coverage and support when team members are absent or business needs require additional leadership.
Assist with employee onboarding and training, and share best practices with team members and leadership.
Maintain cleanliness of the sales floor, front counter, and parking area.
Ensure merchandise, fluids, tires, batteries, and other retail products are properly stocked and displayed.
Monitor inventory levels, communicate replenishment needs, and review inventory and product availability daily.
Conduct daily inspections of the sales floor and surrounding areas to identify operational concerns.
Assist with local marketing and social media initiatives as directed.
Follow cash handling procedures, including drawer counts, deposits, and reconciliation.
Support and drive Parts Pull and Warranty operations at the location.
Participate in interviewing, hiring, coaching, performance reviews, and corrective action processes.
Perform sales and operational audits to ensure compliance with company standards.
Assist in driving overall store performance and customer satisfaction metrics.
Lead and direct the work of retail team members; assist with scheduling, training, coaching, and performance management.
Participate in disciplinary actions, performance evaluations, and employee development, and provide recommendations regarding staffing, promotions, and corrective actions.
Foster a positive, productive, and customer-focused work environment.
Assume other duties as assigned.