Counter Sales Lead

US Electrical Services•Newark, DE

10d

About The Position

Yale Electric Supply, an affiliate of U.S. Electrical Services, Inc. (USESI), is seeking a motivated Counter Sales Lead. The role supports and coordinates daily counter sales activities while providing excellent customer service at the counter, by phone, and through email. The lead assists customers with product inquiries, quotes, orders, returns, and inventory transfers, and serves as a resource for associates through guidance, coaching, and onboarding support. The position also involves following up on orders, resolving customer concerns, identifying sales and profitability opportunities, and supporting order fulfillment and general warehouse activities. The Counter Sales Lead helps maintain a safe, clean, organized work environment, promote compliance with policies and safety standards, and partner with branch management on process improvements.

Requirements

High school diploma or equivalent.
Previous counter sales, customer service, or related sales experience.
Demonstrated leadership abilities and willingness to coach and support team members.
Strong communication, customer service, and problem-solving skills.
Ability to prioritize tasks, coordinate daily activities, and work effectively in a fast-paced environment.
Strong organizational skills and attention to detail.
Basic math skills and proficiency with web browsers, order entry systems, and data entry tools.
Ability to lift up to 50 pounds and work in warehouse conditions.
Team-oriented mindset with a commitment to continuous improvement and customer satisfaction.

Nice To Haves

Electrical product knowledge and experience in electrical distribution are strongly preferred.

Responsibilities

Lead by example in providing excellent customer service at the sales counter, by phone, and through email.
Support and coordinate daily counter sales activities to ensure efficient operations and timely customer service.
Assist customers with product inquiries, quotes, sales orders, returns (RGAs), and inventory transfers.
Provide counter sales associates with guidance on products, processes, and customer service best practices.
Assist with training and onboarding new counter sales associates.
Resolve customer concerns and assist with escalated inquiries as needed.
Track and follow up on orders to ensure accuracy, timely fulfillment, and customer satisfaction.
Identify opportunities to expand the customer base, increase counter sales, and improve profitability.
Maintain a clean, organized, and safe counter and warehouse environment.
Support order fulfillment, including stock placement, will call preparation, and general warehouse activities.
Promote adherence to company policies, procedures, and safety standards.
Partner with branch management to identify opportunities for process improvements and operational efficiency.
Perform other duties as assigned by management.