Counter Parts Sales Representative

FleetPride•Tualatin, OR

26d

About The Position

The Counter Parts Sales Representative provides customer service by phone and in person through sales of heavy-duty parts. The role identifies customer needs, checks part availability, and makes sales in accordance with company procedures to generate profit for FleetPride. It also involves helping customers identify parts, locating items from the central warehouse or branch, handling returns and warranty issues, and maintaining an orderly, sales-oriented counter area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills, including understanding others, asking appropriate questions, and not interrupting at inappropriate times.
Ability to communicate information effectively.
Time-management skills, including managing one's own time and the time of others.
Persuasion skills.
Service orientation and an active approach to finding ways to help people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to support a full-service sale.
Locate and obtain ordered parts from the central warehouse or branch.
Determine customer sale prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas that encourage sales.