Counter Parts Sales Representative

FleetPride • Nashville, TN

8d

About The Position

The Counter Parts Sales Representative serves customers by phone and in person, selling heavy-duty truck and trailer parts based on customer needs and parts availability while supporting FleetPride’s profitability. The role helps customers identify and obtain parts, provides product and pricing information, and handles sales, returns, warranties, and special orders according to company procedures. It also includes maintaining product knowledge and keeping the counter and display areas organized to encourage sales.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.
• Active listening skills.
• Effective communication skills.
• Time-management skills.
• Persuasion skills.
• Service orientation.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for a full-service sale.
• Locate and obtain ordered parts for customers from a central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED