Counter Parts Sales Representative

FleetPride•South Charleston, WV

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, based on customer needs and parts availability, with the goal of making a profit for FleetPride. The role includes helping customers identify and obtain parts, answering product questions, processing sales and returns, and maintaining an orderly counter and sales display area.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Ability to communicate information effectively.
Time-management skills.
Persuasion skills.
Service orientation and an active interest in helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts for customers by phone or in person.
Suggest related parts to provide full service.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.