Counter Parts Sales Representative

FleetPride • Sparks, NV

13d • $12 - $25

About The Position

FleetPride is seeking a Counter Parts Sales Representative to provide customer service by phone and in person through sales of heavy-duty parts. The role identifies customer needs, checks parts availability, and conducts sales in accordance with company procedures to make a profit for FleetPride. The representative helps customers find requested parts, suggests related parts, answers product questions, and handles sales, returns, warranties, and special orders. The position also includes maintaining an orderly counter and sales display area and using non-selling time to review product and pricing information.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience.
• Active listening skills.
• Ability to communicate information effectively.
• Time-management skills.
• Persuasion skills.
• Service orientation and a proactive approach to helping people.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for full service.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly and ensure display areas encourage sales.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life and AD&D insurance
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED